BEWARE! CIRCUYT CITY

gecko wrote:
> VanguardLH <V@nguard.LH> wrote:
>
>> You can't do anything against Seagate. The charge was made by
>> Circuit City. THEY are from who you purchased the product, not
>> Seagate. Seagate will just yawn and let you go on ranting
>> knowing that you can't do anything about their product because
>> you weren't their customer. Since the product is missing, just
>> how do you expect to enforce Seagate's warranty on vaporware?
>
> You're right.
>
> I will give Circuit City a week to come up with another drive
> or I will deny the purchase at my MC provider. I have to wonder
> though how I can prove I didn't take the drive. I can't of
> course. I just have to hope that CC will take my word for it.

Don't wait. If CC comes through you can always withdraw the charge
rejection, but if you fail to put it in now they (the charge card
people) can easily reject it later.

--
[mail]: Chuck F (cbfalconer at maineline dot net)
[page]: <http://cbfalconer.home.att.net>
Try the download section.

On Fri, 11 Jul 2008 20:52:53 GMT, gecko <alpha@olympus.net>
wrote:

>On Fri, 11 Jul 2008 15:26:01 -0500, VanguardLH <V@nguard.LH> wrote:
>
>
>>You can't do anything against Seagate. The charge was made by Circuit
>>City. THEY are from who you purchased the product, not Seagate.
>>Seagate will just yawn and let you go on ranting knowing that you can't
>>do anything about their product because you weren't their customer.
>>Since the product is missing, just how do you expect to enforce
>>Seagate's warranty on vaporware?
>
>
>You're right.
>
>I will give Circuit City a week to come up with another drive or I
>will deny the purchase at my MC provider. I have to wonder though how
>I can prove I didn't take the drive. I can't of course. I just have
>to hope that CC will take my word for it.

When I mentioned weight, I didn't only mean whether the
package had a weight stamped on it. If they had weighed it
then put that in their their database for billing purposes.

For example, on my Fedex Account I can declare a package
weighs 5 lbs., and an estimated shipping fee will be
generated, but FedEx also weighs the package and bills based
on what their scale read, not what I claimed it weighed.

If you have a tracking number it may even be displayed on
that tracking page, otherwise a Fedex rep may be able to
look up the weight.

In message <pgae74hfdnauqbh1m8b6v1o6f6j4cvknea@4ax.com> gecko
<alpha@olympus.net> wrote:

>On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
>Or Seagate of course.

Or Seagate what?

1) Notify the company that sold you the product. This gives them the
opportunity to resolve the situation.

2) File a police report. Among other things, this attaches a date to
your account, and charges of filing a false police report will apply
should you be shown to be lying. In other words, this adds to your
credibility. Oh, and you might be asked for the number in step #3.

3) File a chargeback with your credit card company. This is what gets
you your refund.

If at any step in the process your problem is resolved, cease
proceeding.

Seagate isn't involved because quite simply, they're not involved. You
bought a product from Circuit City, it is Circuit City's responsibility
to deliver said product. Period.

In message <h4ae74t07p8acp27mb0diae7k841cqjikn@4ax.com> gecko
<alpha@olympus.net> wrote:

>It was shipped by UPS Smart Post. The fact that there was no packing
>slip or drive manual or USB cable - just an empty Seagate box, makes
>me think the problem is with Circuit City, not UPS. On any case, i
>plan to dispute the MC charge today, unless I decide to give CC a
>chance.

Definitely contact CC first, if only to show reasonable due diligence.

How is a company supposed to have the opportunity to resolve problems if
you fail to contact them?

On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:


>Definitely contact CC first, if only to show reasonable due diligence.
>

Monday I will do that.

>How is a company supposed to have the opportunity to resolve problems if
>you fail to contact them?


If by 'company', you mean CC, I have already contacted them - twice.
They say they need to 'investigate'.

-GECKO

On Sat, 12 Jul 2008 02:53:42 -0400, kony <spam@spam.com> wrote:


>When I mentioned weight, I didn't only mean whether the
>package had a weight stamped on it. If they had weighed it
>then put that in their their database for billing purposes.
>
>For example, on my Fedex Account I can declare a package
>weighs 5 lbs., and an estimated shipping fee will be
>generated, but FedEx also weighs the package and bills based
>on what their scale read, not what I claimed it weighed.
>
>If you have a tracking number it may even be displayed on
>that tracking page, otherwise a Fedex rep may be able to
>look up the weight.

Okay - I will try that.
-GECKO

On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:


>
>1) Notify the company that sold you the product. This gives them the
>opportunity to resolve the situation.
>
>2) File a police report. Among other things, this attaches a date to
>your account, and charges of filing a false police report will apply
>should you be shown to be lying. In other words, this adds to your
>credibility. Oh, and you might be asked for the number in step #3.
>
>3) File a chargeback with your credit card company. This is what gets
>you your refund.
>
>If at any step in the process your problem is resolved, cease
>proceeding.
>
>Seagate isn't involved because quite simply, they're not involved. You
>bought a product from Circuit City, it is Circuit City's responsibility
>to deliver said product. Period.

I agree
-GECKO

In message <murg74d7kc8tou09b4jeo767t6il78jbpq@4ax.com> gecko
<alpha@olympus.net> wrote:

>On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>
>>Definitely contact CC first, if only to show reasonable due diligence.
>>
>
>Monday I will do that.
>
>>How is a company supposed to have the opportunity to resolve problems if
>>you fail to contact them?
>
>
>If by 'company', you mean CC, I have already contacted them - twice.
>They say they need to 'investigate'.

Then set an appropriate deadline. A week should be generous.

On Sat, 12 Jul 2008 20:12:09 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:

>In message <murg74d7kc8tou09b4jeo767t6il78jbpq@4ax.com> gecko
><alpha@olympus.net> wrote:
>
>>On Sat, 12 Jul 2008 01:11:13 -0600, DevilsPGD
>><spam_narf_spam@crazyhat.net> wrote:
>>
>>
>>>Definitely contact CC first, if only to show reasonable due diligence.
>>>
>>
>>Monday I will do that.
>>
>>>How is a company supposed to have the opportunity to resolve problems if
>>>you fail to contact them?
>>
>>
>>If by 'company', you mean CC, I have already contacted them - twice.
>>They say they need to 'investigate'.
>
>Then set an appropriate deadline. A week should be generous.

The package was sent via FEDEX 'SmartPost'. I tried to determine the
package shipping weight using the tracking number, but I could not
find it. With regular FEDEX, the shipping weight is clearly provided
in the tracking lookup. That's interesting.

I thought that would at least tell me and CC whether the box was empty
when it got to FEDEX.

-GECKO

[Arunar]

That really sucks man. That's why I buy all my electronics at newegg.com I never get that kind of crap.