USB Mouse Hangs

> -----Original Message-----
> From: Robert [mailto:robtrich@paygiant.com]
> Posted At: Sunday, November 25, 2007 12:32 PM
> Posted To: alt.sys.pc-clone.dell
> Conversation: USB Mouse Hangs
> Subject: USB Mouse Hangs
>
> I have a Dell XPS 410, Q6600 Dual Core, 2gb ram, 2 320mb HDs, Geforce
> 7900GS.
>
> My problem is that my usb mouse hangs/freezes every few minutes. The
> only
> solution I have found is to disconnect/reconnect the mouse. This gets
> to be
> a pain in the A... Does anyone else have/had this problem? and if so
> how did
> you fix it?
>
> Robert
> robtrich at paygiant dot com

Have you done the obvious:

1) Tried a different mouse
2) Tried a different USB port

Also, are you sure it is the mouse or is the mouse pointer the symptom.
When it locks, can you still type?

First and foremost, you didn't list your OS, but I'd bet on Vista. I
would also bet you have indexing still turned on. This is the classic
symptom. If so, turn it off fast.

Let us know a little more.

Also, you either have an E6600 Dual core or a Q6600 Quad core. Q6600
can't be a dual core. I'd bet on the quad core, which leads me to
Vista, which leads me to indexing.

Yea, my mistake. its a E6600 2.4gh Dual core. Also running win XPpro, and
indexing was first to go off. I have tried different USB ports to no avail.
Havent tried to type when it hangs. I have googled this problem and lots of
people have it at different times. The only fix I have so far is to unplug
and replug the usb mouse. I dont have PS2 ports, btw. Thought maybe someone
on this newsgroup was having the same problem or knew about it and could
help. So far no solutions.
I did read that it might have been a MS patch causeing it but noone knows
for sure or which one.

Robert

"Tom Scales" <tjscales@gmail.com> wrote in message
news:32A0CA7C33ED45E6891B7A51DD7628AC@M2010...
>
>
>> -----Original Message-----
>> From: Robert [mailto:robtrich@paygiant.com]
>> Posted At: Sunday, November 25, 2007 12:32 PM
>> Posted To: alt.sys.pc-clone.dell
>> Conversation: USB Mouse Hangs
>> Subject: USB Mouse Hangs
>>
>> I have a Dell XPS 410, Q6600 Dual Core, 2gb ram, 2 320mb HDs, Geforce
>> 7900GS.
>>
>> My problem is that my usb mouse hangs/freezes every few minutes. The
>> only
>> solution I have found is to disconnect/reconnect the mouse. This gets
>> to be
>> a pain in the A... Does anyone else have/had this problem? and if so
>> how did
>> you fix it?
>>
>> Robert
>> robtrich at paygiant dot com
>
> Have you done the obvious:
>
> 1) Tried a different mouse
> 2) Tried a different USB port
>
> Also, are you sure it is the mouse or is the mouse pointer the symptom.
> When it locks, can you still type?
>
> First and foremost, you didn't list your OS, but I'd bet on Vista. I
> would also bet you have indexing still turned on. This is the classic
> symptom. If so, turn it off fast.
>
> Let us know a little more.
>
> Also, you either have an E6600 Dual core or a Q6600 Quad core. Q6600
> can't be a dual core. I'd bet on the quad core, which leads me to
> Vista, which leads me to indexing.
>
>

I have two identical E6600 XPS410/D9200 computers. I've run them with
XP Pro and Vista Business and Ultimate, all flawlessly for over a year.
I also have two Q6600 models of the same machine. Same success.

No problem with any USB mouse I've thrown at them.

I'm assuming you've tried different mice? Personally, I'd bet on some
conflict with other software. From what I recall, you do have software
for your keyboard. If so, try removing it and seeing if the problem
goes away.

I don't think it is a hardware problem, or it would be a lot more
common. Feels like software to me.

> -----Original Message-----
> From: Robert [mailto:robtrich@paygiant.com]
> Posted At: Tuesday, November 27, 2007 7:30 PM
> Posted To: alt.sys.pc-clone.dell
> Conversation: USB Mouse Hangs
> Subject: Re: USB Mouse Hangs
>
> Yea, my mistake. its a E6600 2.4gh Dual core. Also running win XPpro,
> and
> indexing was first to go off. I have tried different USB ports to no
> avail.
> Havent tried to type when it hangs. I have googled this problem and
> lots of
> people have it at different times. The only fix I have so far is to
> unplug
> and replug the usb mouse. I dont have PS2 ports, btw. Thought maybe
> someone
> on this newsgroup was having the same problem or knew about it and
> could
> help. So far no solutions.
> I did read that it might have been a MS patch causeing it but noone
> knows
> for sure or which one.
>
> Robert
>
> "Tom Scales" <tjscales@gmail.com> wrote in message
> news:32A0CA7C33ED45E6891B7A51DD7628AC@M2010...
> >
> >
> >> -----Original Message-----
> >> From: Robert [mailto:robtrich@paygiant.com]
> >> Posted At: Sunday, November 25, 2007 12:32 PM
> >> Posted To: alt.sys.pc-clone.dell
> >> Conversation: USB Mouse Hangs
> >> Subject: USB Mouse Hangs
> >>
> >> I have a Dell XPS 410, Q6600 Dual Core, 2gb ram, 2 320mb HDs,
> Geforce
> >> 7900GS.
> >>
> >> My problem is that my usb mouse hangs/freezes every few minutes.
The
> >> only
> >> solution I have found is to disconnect/reconnect the mouse. This
> gets
> >> to be
> >> a pain in the A... Does anyone else have/had this problem? and if
so
> >> how did
> >> you fix it?
> >>
> >> Robert
> >> robtrich at paygiant dot com
> >
> > Have you done the obvious:
> >
> > 1) Tried a different mouse
> > 2) Tried a different USB port
> >
> > Also, are you sure it is the mouse or is the mouse pointer the
> symptom.
> > When it locks, can you still type?
> >
> > First and foremost, you didn't list your OS, but I'd bet on Vista.
I
> > would also bet you have indexing still turned on. This is the
> classic
> > symptom. If so, turn it off fast.
> >
> > Let us know a little more.
> >
> > Also, you either have an E6600 Dual core or a Q6600 Quad core.
Q6600
> > can't be a dual core. I'd bet on the quad core, which leads me to
> > Vista, which leads me to indexing.
> >
> >

On Mon, 26 Nov 2007 22:15:04 -0600, RnR <rnrtexas@gmail.com> wrote:

>On Tue, 27 Nov 2007 03:18:39 GMT, "Robert" <robtrich@paygiant.com>
>wrote:
>
>>and I still have the problem!
>>
>
>
>I haven't followed this thread so I might repeat some other post so
>bear with me. Unless it's not the mouse, likely a process running.
>Just for the heck of it, run a virus checker then reboot the system.


Typo: "Unless it's not the mouse" should read "Unless it's the
mouse" but I suppose you (the reader) knew this but just wanted to
make it read right .

Had a mouse in the house the other night. Set a trap for it. No cheese. Used
chunky peanut butter. A very dead mouse the next morning, but no USB connector
on it, just sort of a serial port with an analog I/O structure.

I don't know how to set a software trap for a misbehaving USB mouse. If the OP
has gotten the same result with two different mice known to be operational, then
the software somehow got hosed. This is all too common with Windows. There
is nothing worse than a hung mouse, although certain female mice might think
otherwise.

I also had an unusual (for me anyway) experience when I installed an optical
mouse to replace the old-time roller ball mouse I had used for years. I kept
the same mouse pad, which had areas of light and dark colors next to one
another. The optical mouse reacted to the change in color by jumping somewhere
unexpected on the screen. I replaced the mouse pad with a dull monocolor one,
and the mouse no longer jumps. Almost an Ambient for the mouse... Ben Myers

On Wed, 28 Nov 2007 12:53:48 -0600, RnR <rnrtexas@gmail.com> wrote:

>On Mon, 26 Nov 2007 22:15:04 -0600, RnR <rnrtexas@gmail.com> wrote:
>
>>On Tue, 27 Nov 2007 03:18:39 GMT, "Robert" <robtrich@paygiant.com>
>>wrote:
>>
>>>and I still have the problem!
>>>
>>
>>
>>I haven't followed this thread so I might repeat some other post so
>>bear with me. Unless it's not the mouse, likely a process running.
>>Just for the heck of it, run a virus checker then reboot the system.
>
>
>Typo: "Unless it's not the mouse" should read "Unless it's the
>mouse" but I suppose you (the reader) knew this but just wanted to
>make it read right .

[jakkyl]

alright, I've been doing a lot of searching and this seems to be the only active topic on the subject.

I don't have a dell, I have a custom computer: Abit k8n SLI MB, amd 4000+, geforce 7950gt, and a logitech mx518 mouse. Xp Sp2

My mouse will randomly freeze, I hear a USB disconnect, then a few seconds later, the USB connect chime. I had this happen with my old logitech 3 button, and bought the mx518 hoping it was just a bad mouse. It was good for about 4 months and it started doing this again. I just replaced the motherboard thinking it was a bad usb connection. problem came back with this new one. I was overclocking, then I went back to stock settings and the problem was still there.

I tried disabling hardware acceleration in the display properties, no dice.
I took of write combining, nothing.
I've tried other mice and all of my usb ports on both of the motherboards, didnt help.
I've used just windows drivers and ive used logitechs drivers, done the same for the chipset drivers and the graphics card drivers.
Mouse works fine in other computers
I've reinstalled windows and that didnt help.

I've checked the IRQ's, video card shares irq with soundcard and ethernet port(which i dont use). USB has it's own irq #

My next step is replacing the vid card, cuz aside from the hard drives, that's all thats left.

Oh yea, it does this while I've playing games and while just surfing the net, doesn't seem to happen at any specific time or condition.

Anyone have any suggestions before i do that?

That is exactly the problem I have. I have tried everything also to no
avail. I have read during my searches that it might be a MS patch but noone
knows for sure or which one it may be.

Robert

"jakkyl" <jakkyl.30x0pe@no.email.invalid> wrote in message
news:jakkyl.30x0pe@no.email.invalid...
>
> alright, I've been doing a lot of searching and this seems to be the
> only active topic on the subject.
>
> I don't have a dell, I have a custom computer: Abit k8n SLI MB, amd
> 4000+, geforce 7950gt, and a logitech mx518 mouse. Xp Sp2
>
> My mouse will randomly freeze, I hear a USB disconnect, then a few
> seconds later, the USB connect chime. I had this happen with my old
> logitech 3 button, and bought the mx518 hoping it was just a bad mouse.
> It was good for about 4 months and it started doing this again. I just
> replaced the motherboard thinking it was a bad usb connection. problem
> came back with this new one. I was overclocking, then I went back to
> stock settings and the problem was still there.
>
> I tried disabling hardware acceleration in the display properties, no
> dice.
> I took of write combining, nothing.
> I've tried other mice and all of my usb ports on both of the
> motherboards, didnt help.
> I've used just windows drivers and ive used logitechs drivers, done the
> same for the chipset drivers and the graphics card drivers.
> Mouse works fine in other computers
> I've reinstalled windows and that didnt help.
>
> I've checked the IRQ's, video card shares irq with soundcard and
> ethernet port(which i dont use). USB has it's own irq #
>
> My next step is replacing the vid card, cuz aside from the hard drives,
> that's all thats left.
>
> Oh yea, it does this while I've playing games and while just surfing
> the net, doesn't seem to happen at any specific time or condition.
>
> Anyone have any suggestions before i do that?
>
>

well, it certainly sound like software to me.
same as Robert.
i found numerous suspect items in his list when he posted them earlier.

perhaps you should post your list of running processes and startup
entries and compare what's in common. use hijackthis.exe

when you said you reinstalled windows, you used the same harddrive??
did you wipe the entire drive clean, all partitions first, and do a full
format? how do you know you dont have a root kit or boot partition
malware??
why dont you get a brand new spare hard drive, and rebuild windows on
there. and then see what happens.



Robert, did you even try and temporarily remove or disable any of the
items i pointed out to you?? i know you said you "checked them out"
but the fact that you recognize the names, and got installed with a
product you downloaded or purchased is not enough.
you'll be surprised how horribly interfering some of those products can
be.... so you need to do some detective work. disable everything and
see if the problem goes away. then slowly put things back until you see
the problem reappear. if everything is disabled and removed and you
have the same problem, then perhaps you have a rootkit also. did you
try replacing your harddrive ?


i sell about 4 computers a week, service numerous clients all over the
NY area, and have never seen the problem you both are describing.


Worst i've seen is on one of my mice, a new logitech laser mouse acts
weird, skips on the screen, and sometimes refuses to work, then it
decides to start again. almost like the battery is dead, but battery
tests fine. no usb disconnects ever on any mouse. i attribute my
problem to either a bad unit, or interference from the other wireless
mice on my desk. (i have about 3 others). Other mice work fine in that
same computer.



jakkyl wrote:
> alright, I've been doing a lot of searching and this seems to be the
> only active topic on the subject.
>
> I don't have a dell, I have a custom computer: Abit k8n SLI MB, amd
> 4000+, geforce 7950gt, and a logitech mx518 mouse. Xp Sp2
>
> My mouse will randomly freeze, I hear a USB disconnect, then a few
> seconds later, the USB connect chime. I had this happen with my old
> logitech 3 button, and bought the mx518 hoping it was just a bad mouse.
> It was good for about 4 months and it started doing this again. I just
> replaced the motherboard thinking it was a bad usb connection. problem
> came back with this new one. I was overclocking, then I went back to
> stock settings and the problem was still there.
>
> I tried disabling hardware acceleration in the display properties, no
> dice.
> I took of write combining, nothing.
> I've tried other mice and all of my usb ports on both of the
> motherboards, didnt help.
> I've used just windows drivers and ive used logitechs drivers, done the
> same for the chipset drivers and the graphics card drivers.
> Mouse works fine in other computers
> I've reinstalled windows and that didnt help.
>
> I've checked the IRQ's, video card shares irq with soundcard and
> ethernet port(which i dont use). USB has it's own irq #
>
> My next step is replacing the vid card, cuz aside from the hard drives,
> that's all thats left.
>
> Oh yea, it does this while I've playing games and while just surfing
> the net, doesn't seem to happen at any specific time or condition.
>
> Anyone have any suggestions before i do that?
>
>

[jakkyl]

Originally Posted by Jay B

well, it certainly sound like software to me.
same as Robert.
i found numerous suspect items in his list when he posted them earlier.

perhaps you should post your list of running processes and startup
entries and compare what's in common. use hijackthis.exe

when you said you reinstalled windows, you used the same harddrive??
did you wipe the entire drive clean, all partitions first, and do a full
format? how do you know you dont have a root kit or boot partition
malware??
why dont you get a brand new spare hard drive, and rebuild windows on
there. and then see what happens.

Ok, here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 8:40:48 PM, on 12/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\jak\Desktop\HiJackThis_v2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1104573854187
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su2/CTL_V02002/ocx/15031/CTPID.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Wireless Service - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AQtime 5 Service - AutomatedQA Corporation - C:\Program Files\Automated QA\AQtime 5\Bin\DebuggerService5x86.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

--
End of file - 4996 bytes

I ran a full virus scan using antivir on all my drives and it didn't detected anything. I then did the rootkit detection and it didn't find anything.

I also installed this rootkit detector AVG Anti-Virus and Internet Security - AVG Anti-Rootkit Free Edition
and it didn't find anything.

I'll see what I can do about getting another harddrive.
When I reinstalled I did delete the partition and did a full (not quick) format using the windows xp cd.

Thanks for the help, i'm at wits end here.

i checked thru your log,
and the only one that comes to mind as questionable is this entry
> O23 - Service: AQtime 5 Service - AutomatedQA Corporation -
C:\Program Files\Automated QA\AQtime 5\Bin\DebuggerService5x86.exe

make sure you know what this is, and/or remove it.

also, i'm surprised you're running browserui.dll
which i dont usually see on xpsp2 systems.

also a few other things i never see running, like you're antivirus,

the videa ntune
and also this one
O23 - Service: PnkBstrA - Unknown owner -
c:\WINDOWS\system32\PnkBstrA.exe

which i'm also not sure what it does.



you said you reinstalled windows, and it still happens. what if you
just install straight windows and nothing else?
leave it like that and see if it happens.
then slowly add components and wait a bit between each, to see what
triggers it.


jakkyl wrote:
> Ok, here is my hijackthis log: