Recently my sister in law was switched from Road Runner to Comcast.
She told me that someone came to her house (if I understood her
correctly) and made some setting changes. I told her that my house
was also switched from RR to Comcast but I required no changes with my
house. Then my other sister in law said something about AOL but I
didn't understand what she was saying.
The problem here is that I want to reinstall the OS on my sister in
law's pc but she doesn't remember her password for her cable modem
and she has the "remember the password" checked. I don't know if she
can call Comcast to get her password but I was wondering if I can save
the file in question or directory and later restore by copying over
the same files?
What I do is simply call technical support for the ISP I'm dealing with,
explain that I'm supporting a clients computer and need to get the settings
for email and so on. I just have my client (in this case, your
sister-in-law) make the call, explain the issue and hand over the phone to
me. Works every time.
"RnR" <rnrtexas@gmail.com> wrote in message
newsmpub3503siqgenrk6tqqk1av073fkal07@4ax.com...
> Recently my sister in law was switched from Road Runner to Comcast.
> She told me that someone came to her house (if I understood her
> correctly) and made some setting changes. I told her that my house
> was also switched from RR to Comcast but I required no changes with my
> house. Then my other sister in law said something about AOL but I
> didn't understand what she was saying.
>
> The problem here is that I want to reinstall the OS on my sister in
> law's pc but she doesn't remember her password for her cable modem
> and she has the "remember the password" checked. I don't know if she
> can call Comcast to get her password but I was wondering if I can save
> the file in question or directory and later restore by copying over
> the same files?
>
> Any suggestions how to proceed here? thanks.
On Sun, 12 Aug 2007 15:15:39 -0500, RnR <rnrtexas@gmail.com> wrote:
>Recently my sister in law was switched from Road Runner to Comcast.
>She told me that someone came to her house (if I understood her
>correctly) and made some setting changes. I told her that my house
>was also switched from RR to Comcast but I required no changes with my
>house. Then my other sister in law said something about AOL but I
>didn't understand what she was saying.
>
>The problem here is that I want to reinstall the OS on my sister in
>law's pc but she doesn't remember her password for her cable modem
>and she has the "remember the password" checked. I don't know if she
>can call Comcast to get her password but I was wondering if I can save
>the file in question or directory and later restore by copying over
>the same files?
>
>Any suggestions how to proceed here? thanks.
Well I just read on dslreports.com that said if you lost this password
on the primary account, you have to call them (ph # 1-800-COMCAST)
and they can reset it for you.
That said tho, if anyone knows the particular files that save this
info on the pc that I can later use to copy over, please let me know.
thanks.
On Sun, 12 Aug 2007 13:32:14 -0700, "Kevin" <webman6@hotmail.com>
wrote:
>What I do is simply call technical support for the ISP I'm dealing with,
>explain that I'm supporting a clients computer and need to get the settings
>for email and so on. I just have my client (in this case, your
>sister-in-law) make the call, explain the issue and hand over the phone to
>me. Works every time.
>
>
Thanks Kevin. More or less I also just read this on dslreports that
said you have to call them to reset the password. I just called my
sister in law and left her a message that she should call Comcast and
perhaps explain that I will be wiping the drive clean and ask for any
settings that she needs to get back on line including her password.
i don't know of any cable company that requires a password for access to
their system. they all seem to use the mac address of the modem. don't pay
your bill and that mac address is no longer valid and so you service shuts
down. you/she will need the username/password for the email account(s) as
well as the incomming and outgoing mail servers. if she ever uses comcasts
web mail feature (for checking mail when not at home) then she knows her
email username/password. the incomming/outgoing mail server settings can
either google or call the isp to get them. the software that the vendors
give you just hlep with setting up mail and sometimes offer remote control
of your pc for support calls (undesirable in my opioion). if she is using
outlook express for mail be sure to search for and backup her address book
(*.wab). and if using outlook (not express) look for her data file (*.pst)
as well as her recently typed email address (*.ng2).
"RnR" <rnrtexas@gmail.com> wrote in message
newsmpub3503siqgenrk6tqqk1av073fkal07@4ax.com...
> Recently my sister in law was switched from Road Runner to Comcast.
> She told me that someone came to her house (if I understood her
> correctly) and made some setting changes. I told her that my house
> was also switched from RR to Comcast but I required no changes with my
> house. Then my other sister in law said something about AOL but I
> didn't understand what she was saying.
>
> The problem here is that I want to reinstall the OS on my sister in
> law's pc but she doesn't remember her password for her cable modem
> and she has the "remember the password" checked. I don't know if she
> can call Comcast to get her password but I was wondering if I can save
> the file in question or directory and later restore by copying over
> the same files?
>
> Any suggestions how to proceed here? thanks.
On Aug 12, 1:15 pm, RnR <rnrte...@gmail.com> wrote:
> Recently my sister in law was switched from Road Runner to Comcast.
> She told me that someone came to her house (if I understood her
> correctly) and made some setting changes. I told her that my house
> was also switched from RR to Comcast but I required no changes with my
> house. Then my other sister in law said something about AOL but I
> didn't understand what she was saying.
>
> The problem here is that I want to reinstall the OS on my sister in
> law's pc but she doesn't remember her password for her cable modem
> and she has the "remember the password" checked. I don't know if she
> can call Comcast to get her password but I was wondering if I can save
> the file in question or directory and later restore by copying over
> the same files?
>
> Any suggestions how to proceed here? thanks.
Christopher Muto is correct. You don't need a password to connect
your modem to Comcast if you are a subscriber. Go ahead and reinstall
your OS, (you don't need to install any of Comcast's software, or even
insert their cd), turn off your pc, turn off your modem, connect the
pc to the modem with your ethernet cable, turn on the modem and let
the lights stabilize, then turn on your pc. That's it.
You do need a password for your email client or for Comcast's web
email. But, if you've forgotten it, just call Comcast and they'll
reset it, and they'll assign you a temporary password. Use the
temporary password to log on and change to a password of your choice.
If your sister-in-law is new to Comcast, she can go directly to the
Comcast forums, or to the Comcast newsgroup, alt.online-
service.comcast.
On Sun, 12 Aug 2007 22:44:23 -0400, "Christopher Muto"
<muto@worldnet.att.net> wrote:
>i don't know of any cable company that requires a password for access to
>their system. they all seem to use the mac address of the modem. don't pay
>your bill and that mac address is no longer valid and so you service shuts
>down. you/she will need the username/password for the email account(s) as
>well as the incomming and outgoing mail servers. if she ever uses comcasts
>web mail feature (for checking mail when not at home) then she knows her
>email username/password. the incomming/outgoing mail server settings can
>either google or call the isp to get them. the software that the vendors
>give you just hlep with setting up mail and sometimes offer remote control
>of your pc for support calls (undesirable in my opioion). if she is using
>outlook express for mail be sure to search for and backup her address book
>(*.wab). and if using outlook (not express) look for her data file (*.pst)
>as well as her recently typed email address (*.ng2).
>
>
Thanks Chris for the heads up. I don't use either so I'm not up on
that stuff now but I will look for that stuff when the time comes.
I'm not really looking forward to this but I told her at this point,
probably best to just wipe the drive and reinstall the OS and programs
so it will run a lot better. Too many use her pc and who knows what
they do to it. I'll be installing some other programs for my own
benefit (to fix problems) too so it will take me a while to do all
this stuff but no big deal. I will probably make my own backup just
to be safe too hopefully to save me future time when I have to come
back .
On Sun, 12 Aug 2007 21:27:04 -0700, Boris <boris-badenough@excite.com>
wrote:
>On Aug 12, 1:15 pm, RnR <rnrte...@gmail.com> wrote:
>> Recently my sister in law was switched from Road Runner to Comcast.
>> She told me that someone came to her house (if I understood her
>> correctly) and made some setting changes. I told her that my house
>> was also switched from RR to Comcast but I required no changes with my
>> house. Then my other sister in law said something about AOL but I
>> didn't understand what she was saying.
>>
>> The problem here is that I want to reinstall the OS on my sister in
>> law's pc but she doesn't remember her password for her cable modem
>> and she has the "remember the password" checked. I don't know if she
>> can call Comcast to get her password but I was wondering if I can save
>> the file in question or directory and later restore by copying over
>> the same files?
>>
>> Any suggestions how to proceed here? thanks.
>
>Christopher Muto is correct. You don't need a password to connect
>your modem to Comcast if you are a subscriber. Go ahead and reinstall
>your OS, (you don't need to install any of Comcast's software, or even
>insert their cd), turn off your pc, turn off your modem, connect the
>pc to the modem with your ethernet cable, turn on the modem and let
>the lights stabilize, then turn on your pc. That's it.
>
>You do need a password for your email client or for Comcast's web
>email. But, if you've forgotten it, just call Comcast and they'll
>reset it, and they'll assign you a temporary password. Use the
>temporary password to log on and change to a password of your choice.
>
>If your sister-in-law is new to Comcast, she can go directly to the
>Comcast forums, or to the Comcast newsgroup, alt.online-
>service.comcast.
Thanks Boris for this info. I already told her to talk to Comcast and
AOL about settings and passwords so that she can have her drive
formatted and everything reinstalled. I saw her again last nite and
after more talk realized you were right that she is using either
Comcast's email or AOL (not sure exactly because she doesn't seem too
clear herself on this subject) but I told her when RR changed to
Comcast I did nothing in my house but I told her that I use a private
email provider and newsgroup provider so that I don't have to change
email addresses nor mess with settings. I told her I just use Comcast
for the connectivity to the net. I'm going to strongly suggest she
simplify her email and either use Yahoo or Gmail instead. We'll see.
"RnR" <rnrtexas@gmail.com> wrote in message
news:l4c0c3157c5ok035qtcgo554dpspb2mtkp@4ax.com...
> On Sun, 12 Aug 2007 22:44:23 -0400, "Christopher Muto"
> <muto@worldnet.att.net> wrote:
>
>>i don't know of any cable company that requires a password for access to
>>their system. they all seem to use the mac address of the modem. don't
>>pay
>>your bill and that mac address is no longer valid and so you service shuts
>>down. you/she will need the username/password for the email account(s) as
>>well as the incomming and outgoing mail servers. if she ever uses
>>comcasts
>>web mail feature (for checking mail when not at home) then she knows her
>>email username/password. the incomming/outgoing mail server settings can
>>either google or call the isp to get them. the software that the vendors
>>give you just hlep with setting up mail and sometimes offer remote control
>>of your pc for support calls (undesirable in my opioion). if she is using
>>outlook express for mail be sure to search for and backup her address book
>>(*.wab). and if using outlook (not express) look for her data file
>>(*.pst)
>>as well as her recently typed email address (*.ng2).
>>
>>
>
>
> Thanks Chris for the heads up. I don't use either so I'm not up on
> that stuff now but I will look for that stuff when the time comes.
> I'm not really looking forward to this but I told her at this point,
> probably best to just wipe the drive and reinstall the OS and programs
> so it will run a lot better. Too many use her pc and who knows what
> they do to it. I'll be installing some other programs for my own
> benefit (to fix problems) too so it will take me a while to do all
> this stuff but no big deal. I will probably make my own backup just
> to be safe too hopefully to save me future time when I have to come
> back .
rebuilding takes lots of time. before resorting to doing that i would ask
the user to point their browser to http://housecall.trendmicro.com and run
the free anti-virus/anti-spyware scan. it takes a while but you don't have
to sit there and watch it... and it is pretty darn remarkable how well it
works. it starts with a choice of using an internet explorer plugin or
running java. if the ie plugin does not work then it is certain that a
virus is present.... might do the trick and save you lots of time. one
other thought is this.... some cable companies provide 'free' antivirus with
their internet service. this is just one of the many things that is often
installed with their installation cd. it could be that she had an antivoris
program on her computer and since the installion of the new cable service
she now has two antivirus programs running on her computer. that would
certainly slow things down even on a fast machine.
"RnR" <rnrtexas@gmail.com> wrote in message
news:qld0c3d46gk9ii460tt9r12f2s1dsgtpbp@4ax.com...
> On Sun, 12 Aug 2007 21:27:04 -0700, Boris <boris-badenough@excite.com>
> wrote:
>
>>On Aug 12, 1:15 pm, RnR <rnrte...@gmail.com> wrote:
>>> Recently my sister in law was switched from Road Runner to Comcast.
>>> She told me that someone came to her house (if I understood her
>>> correctly) and made some setting changes. I told her that my house
>>> was also switched from RR to Comcast but I required no changes with my
>>> house. Then my other sister in law said something about AOL but I
>>> didn't understand what she was saying.
>>>
>>> The problem here is that I want to reinstall the OS on my sister in
>>> law's pc but she doesn't remember her password for her cable modem
>>> and she has the "remember the password" checked. I don't know if she
>>> can call Comcast to get her password but I was wondering if I can save
>>> the file in question or directory and later restore by copying over
>>> the same files?
>>>
>>> Any suggestions how to proceed here? thanks.
>>
>>Christopher Muto is correct. You don't need a password to connect
>>your modem to Comcast if you are a subscriber. Go ahead and reinstall
>>your OS, (you don't need to install any of Comcast's software, or even
>>insert their cd), turn off your pc, turn off your modem, connect the
>>pc to the modem with your ethernet cable, turn on the modem and let
>>the lights stabilize, then turn on your pc. That's it.
>>
>>You do need a password for your email client or for Comcast's web
>>email. But, if you've forgotten it, just call Comcast and they'll
>>reset it, and they'll assign you a temporary password. Use the
>>temporary password to log on and change to a password of your choice.
>>
>>If your sister-in-law is new to Comcast, she can go directly to the
>>Comcast forums, or to the Comcast newsgroup, alt.online-
>>service.comcast.
>
>
> Thanks Boris for this info. I already told her to talk to Comcast and
> AOL about settings and passwords so that she can have her drive
> formatted and everything reinstalled. I saw her again last nite and
> after more talk realized you were right that she is using either
> Comcast's email or AOL (not sure exactly because she doesn't seem too
> clear herself on this subject) but I told her when RR changed to
> Comcast I did nothing in my house but I told her that I use a private
> email provider and newsgroup provider so that I don't have to change
> email addresses nor mess with settings. I told her I just use Comcast
> for the connectivity to the net. I'm going to strongly suggest she
> simplify her email and either use Yahoo or Gmail instead. We'll see.
>
> thanks again Boris for the info.
i think you could figure out what she uses by her email address. aol cable
modem service is evil and produces strange behavior with time warner cable,
suspect comcast would be the same. you are required to log on with aol
before you can use a generic internet browser to surf the web. not sure how
they control that but clearly something is running on the system to prevent
this basic networking from working normally. i have resolved odd problems
by switching the aol account to an aol-free email account and switching to
basic cable modem service. it works better and is less expensive yet
satisfies the die hard aol junkies and they don't have to change their email
address.
OT: Comcast Settings 
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