>"Ben Myers" wrote:
>> Schedule the warranty service. I hope the system is still under warranty. If not, make sure Dell has a record of the
>> earlier call to tech support. If the failure occured in warranty, you have good justification for a repair under
>> warranty... Ben Myers
>
>I have a warranty with 4 more years left. That's why these
>techs come surrying out every time. I normally don't buy
>warranties, but this one has really paid off - or should I say
>"Dell has paid off"? Now I wonder why the original diagnosis
>included a DVD optical drive if the mobo switch didn't solve
>the problem. Are the optical drives causing the overheating?
>
>*TimDaniels*
>
Ya know, I've had warranty issues with the Optiplex 755 series, and
although Dell insists I replace a part here, a part there, when
nothing else works I have gotten them to send me a whole new machine.
If this current visit doesn't help your laptop, push them to send you
a whole new unit....
TastesLikeChicken wrote:
> On Wed, 1 Jul 2009 20:51:05 -0700, "Timothy Daniels"
> <NoSpam@SpamMeKnot.biz> wrote:
>
>> "Ben Myers" wrote:
>>> Schedule the warranty service. I hope the system is still under warranty. If not, make sure Dell has a record of the
>>> earlier call to tech support. If the failure occured in warranty, you have good justification for a repair under
>>> warranty... Ben Myers
>> I have a warranty with 4 more years left. That's why these
>> techs come surrying out every time. I normally don't buy
>> warranties, but this one has really paid off - or should I say
>> "Dell has paid off"? Now I wonder why the original diagnosis
>> included a DVD optical drive if the mobo switch didn't solve
>> the problem. Are the optical drives causing the overheating?
>>
>> *TimDaniels*
>>
>
> Ya know, I've had warranty issues with the Optiplex 755 series, and
> although Dell insists I replace a part here, a part there, when
> nothing else works I have gotten them to send me a whole new machine.
> If this current visit doesn't help your laptop, push them to send you
> a whole new unit....
From the standpoint of the cost of materials and labor, it makes
perfect sense for a tech to show up with either a replacement system or
a replacement for the bottom half of a laptop. The labor to disassemble
and reassemble a laptop is painstaking at best. The owner of the laptop
may not have a well-lit uncluttered space to do the job. The broken
remains can be sent back to the central depot where it can be
cannibalized for useful working parts. But, then, I do not run Dell,
and I am presupposing that Dell keeps a lot of spare parts on the shelf
to do repairs. Seems like they need to do so with systems using nVidia
graphics chips. This is not something new. The Inspiron 51xx series
had a lot of nVidia chip failures, too, but the graphics card alone
could be replaced, not the motherboard. I have also replaced many
failed nVidia cards in desktops, but that is easier and cheaper than
laptop repair.
Didn't Dell state recently that they would stop using nVidia chips? If
nVidia wants to survive over the long haul, they need to get lots better
at chip development, or to give their major OEMs good solid advice on
how to detune graphics subsystems to run slower and cooler.
I am not a fan of nVidia. If I was a fan, they would be cooler.
"TastesLikeChicken" wrote:
> although Dell insists I replace a part here, a part there, when
> nothing else works I have gotten them to send me a whole
> new machine. If this current visit doesn't help your laptop,
> push them to send you a whole new unit....
I'll keep that in mind. The laptop is already a Frankenstein
with all its replaced parts.
"Ben Myers" wrote:
>
> From the standpoint of the cost of materials and labor, it makes perfect sense for a tech to show up with either a
> replacement
> system or a replacement for the bottom half of a laptop.
The tech is also scheduled to show up with a replacement
screen in case that is the cause of the problem. I asked the
phone rep why the screen could be the cause of the problem,
but he couldn't supply an answer. Someone must have done
that as part of a repair and it worked, so....
> The labor to disassemble and reassemble a laptop is painstaking
> at best. The owner of the laptop may not have a well-lit
> uncluttered space to do the job.
That's *me*! Once a technician who was too fat to sit on
the floor and work at my coffee table just said that he
couldn't do the job and left.
> I am not a fan of nVidia. If I was a fan, they would be cooler.
"Timothy Daniels" wrote:
> "TastesLikeChicken" wrote:
>> although Dell insists I replace a part here, a part there, when
>> nothing else works I have gotten them to send me a whole
>> new machine. If this current visit doesn't help your laptop,
>> push them to send you a whole new unit....
>
> I'll keep that in mind. The laptop is already a Frankenstein
> with all its replaced parts.
Well, the tech couldn't even get started because the LAST field
tech had stripped a screw, and this guy couldn't get it out! I asked
"Mitess", a tech "supervisor" with an Indian accent, for a replacement
laptop, but he flatly said "No".
So now, FedEx will come by tomorrow sometime before 3p.m.
to pick up the laptop, and I "should" get it back in 7 to 10 days.
And I'll have to send the power adapter along with it because the
repair facility might not have the right power adapter. Of course,
if I want the same adapter back, I'll have to engrave it AND put a
note on it that it has been engraved so the techs will notice that it's
mine.
And this "Mitess" guy said to save all my files before I give the
laptop to FedEx. That's right, the laptop that won't boot.
> Of course, if I want the same adapter back, I'll have to engrave
> it AND put a note on it that it has been engraved so the
> techs will notice that it's mine.
I don't think so. All I did was write "D800" on mine and the same one
came back.
>*And this "Mitess" guy said to save all my files before I
> give the laptop to FedEx. *That's right, the laptop that
> won't boot.
Take the hard drive out. That's standard practice--every time I sent
my system in, I was told to pull the hard drive before sending it. I
strongly recommend that you do, or if you don't feel comfortable doing
so, that you find someone who is.
Otherwise I will basically guarantee that the drive will come back
blank.
"William R. Walsh" wrote:
Take the hard drive out. That's standard practice--every time I sent
my system in, I was told to pull the hard drive before sending it. I
strongly recommend that you do, or if you don't feel comfortable doing
so, that you find someone who is.
Otherwise I will basically guarantee that the drive will come back
blank.
"Timothy Daniels" wrote:
> And I'll have to send the power adapter along with it because the
> repair facility might not have the right power adapter. Of course,
> if I want the same adapter back, I'll have to engrave it AND put a
> note on it that it has been engraved so the techs will notice that it's
> mine.
It seems the supervisor ("Mitess") was wrong about the power
adapter. I called to double-check, and the rep said that he was
wrong, that their own memos said that the depot has its own power
adapters (sincer there are only about 3 types) and that I don't have
to send mine in with the laptop. It's nice when the supervisor
doesn't know the standard procedures.
"Timothy Daniels" <NoSpam@SpamMeKnot.biz> wrote in message
news:KPednevoHftdqtDXnZ2dnUVZ_hqdnZ2d@earthlink.co m...
> "Timothy Daniels" wrote:
>> And I'll have to send the power adapter along with it because the
>> repair facility might not have the right power adapter. Of course,
>> if I want the same adapter back, I'll have to engrave it AND put a
>> note on it that it has been engraved so the techs will notice that it's
>> mine.
>
> It seems the supervisor ("Mitess") was wrong about the power
> adapter. I called to double-check, and the rep said that he was
> wrong, that their own memos said that the depot has its own power
> adapters (sincer there are only about 3 types) and that I don't have
> to send mine in with the laptop. It's nice when the supervisor
> doesn't know the standard procedures.
>
> *TimDaniels*
>
The stripped screw is one of those 4, and
it prevents removal of the hard drive. The job
order on file says not to wipe the hard drive,
and I've taped a note on the palm rest to not
wipe the hard drive. In any event, there isn't
any sensitive information on the hard drive,
and the worst case scenario has me re-installing
Vista and Ubuntu and a bunch of apps and
utilities and drivers, but I was going to re-install
Vista, anyway.
Re: M1330 laptop's nVidia chip overheating? 
Linear Mode
