Dell service

"Steve" <teu@qprc.inv> wrote in message
news:akju03h59sct2sh9lctldgcdludiv9po2p@4ax.com...
> Sorta like
> buying a new car, then being told to take apart the ignition system
> before bringing it in for service. Or maybe that's a stretch...

A little, maybe, or maybe not. Consider some one that is buying their first
computer and has to read the manual just to learn how to connect it up and
turn it on. Yes, people like that likely still do exist.
For them, I'm not sure there would be much difference.
Again, that is why people like myself pay extra for on site service. I
couldn't begin to take apart the insides of my computer any more than I
could take apart the ignition system of my new car.

You can always hire a local and experienced computer tech to do the
troubleshooting for you. You hire a plumber for plumbing and an
electrician for electrical work, why is a computer any different?

Dan

On Fri, 30 Mar 2007 15:03:17 -0800, Steve <teu@qprc.inv> wrote:

>My niece just bought an XPSM1210 laptop with the PC Plus protection
>plan. She tried to transfer some files from her old PC using a thumb
>drive, but the CD drive was not showing up on the XPS. So she called
>Dell, and the guy had her removing the CD drive from the laptop to
>check the pins. She didn't know what the heck she was doing, and was
>pretty upset about it, since at that point she'd had the thing for
>less than an hour and already had to take it apart with a screwdriver.
>
>Gotta wonder just when Dell's vaunted on-site service actually comes
>into play. Does the thing have to be in more than 35 pieces scattered
>on the floor before they'll come out? What if she had damaged
>something while taking it apart?

On Fri, 30 Mar 2007 15:13:58 -0700, "Kevin" <kevincf@excite.com>
wrote:

>I don't get why a tech would even suggest such
>a step, especially with a brand new unit.
>


Because they're not "techs". They are script monkeys reading their
order of procedures from a comptuer screen or a book and then
repeating the final procedure 5 to 10 times before the customer
finally screams at them and they send a tech out.

Almost all customers I talk to say they had to scream at the dell tech
before he finally sent me out. Nothing like priming me for an initial
in-person customer contact, Dell.

Dan

Ridiculous to make blanket statements when you don't frequent here
much.







On Sun, 1 Apr 2007 13:36:45 -1000, "Irene" <girlsrule@msn.com> wrote:

>Don't think so.
>
>There are likely some exceptions to my original comment to Steve. But they
>certainly don't occur on a daily basis. Since I am absent from the group for
>sometimes months at a time(no cheers, please), I concede that I may well
>miss them; that doesn't change the assertion that "I calls 'em as I see 'em"
>,
>
>
><RnR> wrote in message news:731u031cc5a27cdsdu1n5m2eic62dau2ie@4ax.com...
>> On Sat, 31 Mar 2007 13:32:12 -1000, "Irene" <girlsrule@msn.com> wrote:
>>
>>>As the old saying goes:
>>>
>>>I calls 'em as I see 'em.
>>>
>>
>> Ok but you better get new glasses then.
>

I think the regulars here would disagree with your position that I "don't
frequent here much". >g<


<RnR> wrote in message news:kpr0131dac3hqcia4iq91dq1p7i9mqst6e@4ax.com...
> Ridiculous to make blanket statements when you don't frequent here
> much.
>
>
>
>
>
>
>
> On Sun, 1 Apr 2007 13:36:45 -1000, "Irene" <girlsrule@msn.com> wrote:
>
>>Don't think so.
>>
>>There are likely some exceptions to my original comment to Steve. But they
>>certainly don't occur on a daily basis. Since I am absent from the group
>>for
>>sometimes months at a time(no cheers, please), I concede that I may well
>>miss them; that doesn't change the assertion that "I calls 'em as I see
>>'em"
>>,
>>
>>
>><RnR> wrote in message news:731u031cc5a27cdsdu1n5m2eic62dau2ie@4ax.com...
>>> On Sat, 31 Mar 2007 13:32:12 -1000, "Irene" <girlsrule@msn.com> wrote:
>>>
>>>>As the old saying goes:
>>>>
>>>>I calls 'em as I see 'em.
>>>>
>>>
>>> Ok but you better get new glasses then.
>>
>

Steve wrote:
> My niece just bought an XPSM1210 laptop with the PC Plus protection
> plan. She tried to transfer some files from her old PC using a thumb
> drive, but the CD drive was not showing up on the XPS. So she called
> Dell, and the guy had her removing the CD drive from the laptop to
> check the pins. She didn't know what the heck she was doing, and was
> pretty upset about it, since at that point she'd had the thing for
> less than an hour and already had to take it apart with a screwdriver.
>
> Gotta wonder just when Dell's vaunted on-site service actually comes
> into play. Does the thing have to be in more than 35 pieces scattered
> on the floor before they'll come out? What if she had damaged
> something while taking it apart?
>
>

Standard procedure with just about ALL computer companies. They send out
a tech when the troubleshooting is done.In your nieces case if she
doesn't know what the tech is asking SHE HAS TO ASK. Not Dells fault if
she is unwilling to ask for help.

--
Steve W.