According to Dell's diagnosis, the touchpad and palmrest
must be replaced and they're sending me the parts. The
instructions http://tinyurl.com/yutdee are daunting.
What if I screw it up? Isn't there some sort of service
center that can do the job?
"Vengeful" <Revenge@sweet.com> wrote in message
news:fio9vf$npp$1@registered.motzarella.org...
> According to Dell's diagnosis, the touchpad and palmrest must be replaced
> and they're sending me the parts. The instructions
> http://tinyurl.com/yutdee are daunting. What if I screw it up? Isn't there
> some sort of service center that can do the job?
what guarantee policy did you take up with them..........when I had a
component go they offered me the DIY approach but I requested an engineers
visit and he arrived the next day.
On Thu, 29 Nov 2007 22:17:53 -0500, Vengeful <Revenge@sweet.com>
wrote:
>According to Dell's diagnosis, the touchpad and palmrest
>must be replaced and they're sending me the parts. The
>instructions http://tinyurl.com/yutdee are daunting.
>What if I screw it up? Isn't there some sort of service
>center that can do the job?
On Nov 29, 8:17 pm, Vengeful <Reve...@sweet.com> wrote:
> According to Dell's diagnosis, the touchpad and palmrest
> must be replaced and they're sending me the parts. The
> instructionshttp://tinyurl.com/yutdeeare daunting.
> What if I screw it up? Isn't there some sort of service
> center that can do the job?
If your laptop is still under warranty, they should do it. About a
year ago, my daughter's laptop developed cracks in the top cover near
the hinges. They said the top would be replaced under warranty. Asked
me if I wanted them to ship me the parts to do it myself, I said no.
They sent me a prepaid shipping box, and instructions for removing the
hard drive before shipment. Sent it in, had it back in about a week.
Point of my story is, if you're under warranty, they should offer to
do it.
I was not offered the option of a factory repair.
Rather, the most recent email said something about a
known problem and that parts were being shipped. It also
provided a link to the procedure. I absolutely can do
that task, but why is it my job?
By the way, this morning I received a voicemail saying
that due to inclement weather, shipment was delayed by
one day.
On Fri, 30 Nov 2007 05:52:04 -0800 (PST), Jerry
<jerry_maple@hotmail.com> wrote:
>On Nov 29, 8:17 pm, Vengeful <Reve...@sweet.com> wrote:
>> According to Dell's diagnosis, the touchpad and palmrest
>> must be replaced and they're sending me the parts. The
>> instructionshttp://tinyurl.com/yutdeeare daunting.
>> What if I screw it up? Isn't there some sort of service
>> center that can do the job?
>
>If your laptop is still under warranty, they should do it. About a
>year ago, my daughter's laptop developed cracks in the top cover near
>the hinges. They said the top would be replaced under warranty. Asked
>me if I wanted them to ship me the parts to do it myself, I said no.
>They sent me a prepaid shipping box, and instructions for removing the
>hard drive before shipment. Sent it in, had it back in about a week.
>Point of my story is, if you're under warranty, they should offer to
>do it.
>
>Jerry
Jerry, just curious... was your daughter's laptop a 600m ? My
daughter's 600m has similar cracks but I chose to just superglue it
and it works fine now.
On Nov 30, 7:54 am, RnR <rnrte...@gmail.com> wrote:
>
> Jerry, just curious... was your daughter's laptop a 600m ? My
> daughter's 600m has similar cracks but I chose to just superglue it
> and it works fine now.
>
B130.
My other warranty experience with that laptop was equally gratifying.
The optical drive stopped recognizing CDs, worked fine with DVDs but
didn't know a CD was even in the drive. Spent about 10 minutes with
online chat support, they said it was a known problem, they would send
me a replacement drive. This was around 2PM on a Thursday afternoon.
By noon on Friday, the box was at my front door. This was from
wherever the parts depot was in Texas, think it was Austin, to the
Phoenix area. Color me stunned.
"Jerry" <jerry_maple@hotmail.com> wrote in message
news:b677d5bc-854d-4707-ba07-aa921b73b3b8@e25g2000prg.googlegroups.com...
> On Nov 30, 7:54 am, RnR <rnrte...@gmail.com> wrote:
>
>>
>> Jerry, just curious... was your daughter's laptop a 600m ? My
>> daughter's 600m has similar cracks but I chose to just superglue it
>> and it works fine now.
>>
>
> B130.
>
> My other warranty experience with that laptop was equally gratifying.
> The optical drive stopped recognizing CDs, worked fine with DVDs but
> didn't know a CD was even in the drive. Spent about 10 minutes with
> online chat support, they said it was a known problem, they would send
> me a replacement drive. This was around 2PM on a Thursday afternoon.
> By noon on Friday, the box was at my front door. This was from
> wherever the parts depot was in Texas, think it was Austin, to the
> Phoenix area. Color me stunned.
>
> Jerry
just makes you want to stick with Dell............I will.
I'll try to improve my communication, Christopher...
First, I'm not confused. Rather, I'm curious as to
whether this is the ordinary Dell solution to such
problems, and whether my repair work incurs liability.
Such questions are best addressed by the consumer
community, not by the vendor.
Second, I'm deaf - email is my only reasonable option,
and I cannot afford the 24-48 hour intermessage latency
to get this problem resolved.
Third, this laptop came with the simplest warranty,
which is apparently mail-in. As mentioned, I can do the
work but would prefer not to, but I wonder what Dell's
position will be if I make a damaging error.
Fourth, my post evidently offended you. Perhaps you will
be less irritated by the deficiencies of mortals like me
if you avail yourself of your usenet client's filters,
and avoid requests for help from those less perfect than
you. For example, "Muto" is sufficiently unique as to
make it simple for me to avoid your response...
Rebecca
Christopher Muto wrote:
> if you communicated with dell as poorly as you have done here then i can
> certainly understand your confusion.
> you didn't say, but it appears that you did this troubleshooting with dell
> solely via email. that can definitely lead to misunderstandings if either
> party is sloppy in their reading or writing. also, you didn't say if you
> had on site warranty or not. if you do then there is no harm in dell
> sending you the part directly and giving you the opportunity to decide if
> you could install it yourself or ask them to send a technician to do it.
> whatever the case, why are you wasting your time telling us, why aren't you
> discussing your options with dell? this is as crazy as the battery question
> of late... do people now just use this place to think out loud?
>
> "Vengeful" <Revenge@sweet.com> wrote in message
> news:fipfn6$beg$1@registered.motzarella.org...
>> This 640m/e1405 *is* within warranty.
>>
>> I was not offered the option of a factory repair. Rather, the most recent
>> email said something about a known problem and that parts were being
>> shipped. It also provided a link to the procedure. I absolutely can do
>> that task, but why is it my job?
>>
>> By the way, this morning I received a voicemail saying that due to
>> inclement weather, shipment was delayed by one day.
>
>
changing a keyboard is one thing but what they want you to do is bull ****.
what kind of warranty did you get? You should have mail-in at least.
"Vengeful" <Revenge@sweet.com> wrote in message
news:fio9vf$npp$1@registered.motzarella.org...
> According to Dell's diagnosis, the touchpad and palmrest must be replaced
> and they're sending me the parts. The instructions
> http://tinyurl.com/yutdee are daunting. What if I screw it up? Isn't there
> some sort of service center that can do the job?
Dell expects me to disassemble this laptop! 
Linear Mode
