"BigJim" <bigjim@hotmail.com> wrote in message
news:w6udnYbvBZYV183anZ2dnUVZ_o6knZ2d@comcast.com. ..
> changing a keyboard is one thing but what they want you to do is bull
> ****.
> what kind of warranty did you get? You should have mail-in at least.
> "Vengeful" <Revenge@sweet.com> wrote in message
> news:fio9vf$npp$1@registered.motzarella.org...
>> According to Dell's diagnosis, the touchpad and palmrest must be replaced
>> and they're sending me the parts. The instructions
>> http://tinyurl.com/yutdee are daunting. What if I screw it up? Isn't
>> there some sort of service center that can do the job?
>
On Fri, 30 Nov 2007 09:02:00 -0500, Vengeful <Revenge@sweet.com>
wrote:
>This 640m/e1405 *is* within warranty.
>
>I was not offered the option of a factory repair.
>Rather, the most recent email said something about a
>known problem and that parts were being shipped. It also
>provided a link to the procedure. I absolutely can do
>that task, but why is it my job?
>
>By the way, this morning I received a voicemail saying
>that due to inclement weather, shipment was delayed by
>one day.
If your laptop is within warranty, you would have had the option of
sending it in for the repair, unless something has changed.
I have sent laptops in maybe 10 times over the last 7 years ago (since
the Inspiron 4100 which was my first Dell laptop). Many times it was
for things like a screen that would wobble, and even a high pitched
sound coming from the laptop. I also had keyboards replaced because
they were "clangy" on one side.
If they did tell you that you couldn't send it in I think a little
assertiveness would have changed the situation.
I could be reading your post wrong though because I am kind of spacey
today.
if you communicated with dell as poorly as you have done here then i can
certainly understand your confusion.
you didn't say, but it appears that you did this troubleshooting with dell
solely via email. that can definitely lead to misunderstandings if either
party is sloppy in their reading or writing. also, you didn't say if you
had on site warranty or not. if you do then there is no harm in dell
sending you the part directly and giving you the opportunity to decide if
you could install it yourself or ask them to send a technician to do it.
whatever the case, why are you wasting your time telling us, why aren't you
discussing your options with dell? this is as crazy as the battery question
of late... do people now just use this place to think out loud?
"Vengeful" <Revenge@sweet.com> wrote in message
news:fipfn6$beg$1@registered.motzarella.org...
> This 640m/e1405 *is* within warranty.
>
> I was not offered the option of a factory repair. Rather, the most recent
> email said something about a known problem and that parts were being
> shipped. It also provided a link to the procedure. I absolutely can do
> that task, but why is it my job?
>
> By the way, this morning I received a voicemail saying that due to
> inclement weather, shipment was delayed by one day.
On Fri, 30 Nov 2007 12:22:38 -0500, Vengeful <Revenge@sweet.com>
wrote:
>I'll try to improve my communication, Christopher...
>
>First, I'm not confused. Rather, I'm curious as to
>whether this is the ordinary Dell solution to such
>problems, and whether my repair work incurs liability.
>Such questions are best addressed by the consumer
>community, not by the vendor.
>
>Second, I'm deaf - email is my only reasonable option,
>and I cannot afford the 24-48 hour intermessage latency
>to get this problem resolved.
>
>Third, this laptop came with the simplest warranty,
>which is apparently mail-in. As mentioned, I can do the
>work but would prefer not to, but I wonder what Dell's
>position will be if I make a damaging error.
>
>Fourth, my post evidently offended you. Perhaps you will
>be less irritated by the deficiencies of mortals like me
>if you avail yourself of your usenet client's filters,
>and avoid requests for help from those less perfect than
>you. For example, "Muto" is sufficiently unique as to
>make it simple for me to avoid your response...
>
>Rebecca
>
Off Topic:
Rebecca, can't help much but love your name as one of my daughters has
the same name and spelled the same as yours.
Ok, filter me out too for going off topic <grin> !!
On topic:
Rebecca, I will "guess" that if you damage the laptop, they won't be
responsible for it even if you are trying to repair it. I can
understand your concern tho. To be honest I never took a keyboard
out of a laptop until about 30 minutes ago as I was practicing
replacing some ram that is under the keyboard in my laptop. Actually
it was not that difficult but I had jeweler's tools and I took my
time. And yes I was able to put it back together and in fact am using
the laptop right now as I type this post. Sorry tho I can't help you
more than this.
Off topic (again):
I just remembered and going off topic again, I have a first cousin who
is deaf but I haven't seen her for many years. I was told she reads
lips and as I remember was pretty good at it. But to be honest I'm
not well educated on deafness. Ok, filter me out again for going off
topic once more <grin> !
On topic (again):
Honestly I think if you think you can do the repair, I believe you
probably can. Just have a tiny philips screw driver and flexible
fingers and take your time disassembling and reassembling the laptop.
If it helps any, you can take digital pictures step by step so it will
help you put it back together in the proper order and such.
Last, sorry for going on and off topic so much. I don't usually keep
switching back and forth. Maybe I'm having a bad day <grin>.
On Fri, 30 Nov 2007 12:22:38 -0500, Vengeful <Revenge@sweet.com>
wrote:
>Third, this laptop came with the simplest warranty,
>which is apparently mail-in. As mentioned, I can do the
>work but would prefer not to, but I wonder what Dell's
>position will be if I make a damaging error.
The mail-in service for laptops is very good and has great turnaround.
Why don't you want to use that?
now you are wrong on two points. the second being that email is not your
only option for communicating with dell technical support. online chat is
available and provides immediate assistance. i doubt your premise that dell
sent you the part to install without first asking if you were ok with that.
perhaps at the time you didn't understand what was involved with the
installation, but so what. you understand this now. and you need to talk
to them, not us, to find an alternative. either send it to them to install
or pay them to have someone come to you to install it. remember it was your
choice not to get the on site warranty. if you don't want to do either then
buy a mouse and stick it into the computer and be done with it. but when
you come out swinging with a false statement about how they 'expect you' to
install it yourself, and choose to call yourself 'vengeful', then why would
you expect anyone to treat you with open arms .
venge·ful /'v?nd?f?l/ Pronunciation Key - Show Spelled
Pronunciation[venj-fuhl] Pronunciation Key - Show IPA Pronunciation
-adjective 1. desiring or seeking vengeance; vindictive: a vengeful
attitude.
2. characterized by or showing a vindictive spirit: vengeful
intentions.
3. serving to inflict vengeance: a vengeful killing.
"Vengeful" <Revenge@sweet.com> wrote in message
news:fiprfd$r2t$1@registered.motzarella.org...
> I'll try to improve my communication, Christopher...
>
> First, I'm not confused. Rather, I'm curious as to
> whether this is the ordinary Dell solution to such
> problems, and whether my repair work incurs liability.
> Such questions are best addressed by the consumer
> community, not by the vendor.
>
> Second, I'm deaf - email is my only reasonable option,
> and I cannot afford the 24-48 hour intermessage latency
> to get this problem resolved.
>
> Third, this laptop came with the simplest warranty,
> which is apparently mail-in. As mentioned, I can do the
> work but would prefer not to, but I wonder what Dell's
> position will be if I make a damaging error.
>
> Fourth, my post evidently offended you. Perhaps you will
> be less irritated by the deficiencies of mortals like me
> if you avail yourself of your usenet client's filters,
> and avoid requests for help from those less perfect than
> you. For example, "Muto" is sufficiently unique as to
> make it simple for me to avoid your response...
>
> Rebecca
>
>
>
> Christopher Muto wrote:
>> if you communicated with dell as poorly as you have done here then i can
>> certainly understand your confusion.
>> you didn't say, but it appears that you did this troubleshooting with
>> dell
>> solely via email. that can definitely lead to misunderstandings if
>> either
>> party is sloppy in their reading or writing. also, you didn't say if you
>> had on site warranty or not. if you do then there is no harm in dell
>> sending you the part directly and giving you the opportunity to decide if
>> you could install it yourself or ask them to send a technician to do it.
>> whatever the case, why are you wasting your time telling us, why aren't
>> you
>> discussing your options with dell? this is as crazy as the battery
>> question
>> of late... do people now just use this place to think out loud?
>>
>> "Vengeful" <Revenge@sweet.com> wrote in message
>> news:fipfn6$beg$1@registered.motzarella.org...
>>> This 640m/e1405 *is* within warranty.
>>>
>>> I was not offered the option of a factory repair. Rather, the most
>>> recent
>>> email said something about a known problem and that parts were being
>>> shipped. It also provided a link to the procedure. I absolutely can do
>>> that task, but why is it my job?
>>>
>>> By the way, this morning I received a voicemail saying that due to
>>> inclement weather, shipment was delayed by one day.
>>
>>
"Vengeful" <Revenge@sweet.com> wrote in message
news:fiprfd$r2t$1@registered.motzarella.org...
> I'll try to improve my communication, Christopher...
>
> First, I'm not confused. Rather, I'm curious as to whether this is the
> ordinary Dell solution to such problems, and whether my repair work incurs
> liability. Such questions are best addressed by the consumer community,
> not by the vendor.
>
> Second, I'm deaf - email is my only reasonable option, and I cannot afford
> the 24-48 hour intermessage latency to get this problem resolved.
>
> Third, this laptop came with the simplest warranty, which is apparently
> mail-in. As mentioned, I can do the work but would prefer not to, but I
> wonder what Dell's position will be if I make a damaging error.
>
> Fourth, my post evidently offended you. Perhaps you will be less irritated
> by the deficiencies of mortals like me if you avail yourself of your
> usenet client's filters, and avoid requests for help from those less
> perfect than you. For example, "Muto" is sufficiently unique as to make it
> simple for me to avoid your response...
>
> Rebecca
>
Rebecca -
If you opted out of "mailing in" the system, then, yes, Dell sending the
parts to you would be a standard thing.
There have been times when I've requested Dell send the (laptop) parts
directly to me rather than sending an onsite technician.
On at least one of those occasions, I was reminded that anything I might
damage would NOT be covered by warranty. That may or may not be the case
here with your situation.
"BigJim" <bigjim@hotmail.com> wrote in message
news:w6udnYbvBZYV183anZ2dnUVZ_o6knZ2d@comcast.com. ..
> changing a keyboard is one thing but what they want you to do is bull
> ****.
> what kind of warranty did you get? You should have mail-in at least.
Easy, big fellah. Re-read her post and understand she apparently declined
to mail/ship the system in.
On Nov 30, 10:22 am, Vengeful <Reve...@sweet.com> wrote:
>
> First, I'm not confused. Rather, I'm curious as to
> whether this is the ordinary Dell solution to such
> problems
Based on my experiences with Dell mail-in warranty service, sending
you the parts is the first option they offer, but not the only option.
With the laptop cover issue that I described in my previous post, they
first offered to send me the parts, but they did ask if I was
comfortable doing it myself. When I said no, they offered to send a
prepaid shipper to send the laptop to the repair depot, which is what
I did. I believe I have the same warranty as you do, so I think they
should have offered you the send-to-depot option. Maybe because the
discussion was being conducted via email, and there was no immediate
feedback, they decided to just ship you the parts without offering an
alternative.
>
> Second, I'm deaf - email is my only reasonable option,
> and I cannot afford the 24-48 hour intermessage latency
> to get this problem resolved.
My wife is always saying, while I may not be deaf yet, I'm certainly
getting there.<G>
You do have another option, which is what I utilized for the above
laptop cover issue - and that is the Online Technical Support Chat.
From the main Dell Support webpage, you click on Chat With Us, and
enter the Service Tag from your computer under Chat with Technical
Support. My laptop cover issue was resolved in something like 10
minutes. That 10 minutes also included discussion of the AC power
adapter, which was getting a little flaky.
Online chat combines the immediacy of a phone call with the advantages
of text communication. I also found that I could select the entire
textual conversation in the chat window, and copy and save it as a
text file, so I had a written record of the discussion.
>
> Third, this laptop came with the simplest warranty,
> which is apparently mail-in. As mentioned, I can do the
> work but would prefer not to, but I wonder what Dell's
> position will be if I make a damaging error.
>
I believe that I have the same warranty. I'm an electrical engineer,
been around computers for 30 years inside and out, but if they're
going to hold me responsible if I bungle the repair job, I would
rather that they do it. That's what warranties are for, IMHO.
Maybe if you go to the online chat and discuss the situation, you can
persuade them to let you ship the new parts and the laptop back to
Dell for repair.
Re: Dell expects me to disassemble this laptop! 
Linear Mode
