Any Suggested Computer Manufacturer??

I am planning to purchase a Dell Studio XPS 9000 computer. However, I have
become a bit concerned since I have been monitoring the Dell Community Forum
for the last three months. I have seen many compliments about how bad
Dell's customer support is now. Based on the total number of computers sold
by Dell, maybe these complaints are a comparatively small number, and are
not representative of the overall quality of Dell's customer service??

Any comments and/or suggestions would be very much appreciated, especially
any recommended computer manufacturer with quality customer support.
Thanks, Sam.

Sam wrote:
> I am planning to purchase a Dell Studio XPS 9000 computer. However, I have
> become a bit concerned since I have been monitoring the Dell Community Forum
> for the last three months. I have seen many compliments about how bad
> Dell's customer support is now. Based on the total number of computers sold
> by Dell, maybe these complaints are a comparatively small number, and are
> not representative of the overall quality of Dell's customer service??
>
> Any comments and/or suggestions would be very much appreciated, especially
> any recommended computer manufacturer with quality customer support.
> Thanks, Sam.
>
>
>

Your best customer support will come from a reputable local dealer who
builds a computer to suit your needs. More expensive than any name-brand.

HP/Compaq - mediocre on-line tech support.
Acer - mediocre on-line tech support.
eMachines - mediocre on-line tech support, but only on good days. Worse
otherwise.
Gateway - Acer has not killed Gateway tech support completely yet.
Moderately good.
Lenovo - Not a real factor in desktops in the US.

If you think Dell's is bad, try another one and then come back to Dell.

I'm not a Dellbot. This is simply the real world, from servicing all
the various name brands... Ben Myers

"Sam" <scams@att.net> wrote in message
news:hbv7cf$cdf$1@news.albasani.net...
> I am planning to purchase a Dell Studio XPS 9000 computer. However, I
> have become a bit concerned since I have been monitoring the Dell
> Community Forum for the last three months. I have seen many compliments
> about how bad Dell's customer support is now. Based on the total number
> of computers sold by Dell, maybe these complaints are a comparatively
> small number, and are not representative of the overall quality of Dell's
> customer service??
>
> Any comments and/or suggestions would be very much appreciated, especially
> any recommended computer manufacturer with quality customer support.
> Thanks, Sam.

See if the 9000 is available in the small business section rather than the
home
section. Business users get much better support and access to techs in the
USA
who speak English fluently (or at least they speak Texan which is almost as
good)
and have the authority to actually get replacement parts or on-site service
for you.

Tom Lake

Just ordered the XPS8000 for my son. He had a gateway for one year, sort of
died and so happens Gateway sold the support on his model to some other
company who doesn't support it either.

So all in all looks like Dell is the best of the lot. The XPS 9000 looks
like a good system

Bill
PS I am using a Gateway FX at present , going on 2 years with all fingers,
toes etc crossed :-) Next one back to Dell



"Sam" <scams@att.net> wrote in message
news:hbv7cf$cdf$1@news.albasani.net...
> I am planning to purchase a Dell Studio XPS 9000 computer. However, I
> have become a bit concerned since I have been monitoring the Dell
> Community Forum for the last three months. I have seen many compliments
> about how bad Dell's customer support is now. Based on the total number
> of computers sold by Dell, maybe these complaints are a comparatively
> small number, and are not representative of the overall quality of Dell's
> customer service??
>
> Any comments and/or suggestions would be very much appreciated, especially
> any recommended computer manufacturer with quality customer support.
> Thanks, Sam.
>
>

TO: Ben, Tom, and Bill, very much appreciate your replies and excellent
information!

Ben, especially appreciate sharing your overall technical experience and
comments.

Tom, on 8 October, 2009, Dell did list the XPS 9000 on their Small and
Medium Business web site and I had planned to make the purchase there.
However, I checked the same web site again two days ago and this model is no
longer listed!!??!! I am going to check the other models at the business
site and see if I can purchase something similar to the XPS 9000.

Thanks again, Sam.

"Sam" <scams@att.net> wrote in message
news:hbv7cf$cdf$1@news.albasani.net...
>I am planning to purchase a Dell Studio XPS 9000 computer. However, I have
>become a bit concerned since I have been monitoring the Dell Community
>Forum for the last three months. I have seen many compliments about how
>bad Dell's customer support is now. Based on the total number of computers
>sold by Dell, maybe these complaints are a comparatively small number, and
>are not representative of the overall quality of Dell's customer service??
>
> Any comments and/or suggestions would be very much appreciated, especially
> any recommended computer manufacturer with quality customer support.
> Thanks, Sam.
>
>

as for the on site warranty, here is my experience of a 'tech' visit on
Friday,

The tech,

1. was rushed...no, very rushed...no, very very rushed.
2. did not repair the problem but only changed parts so I am not sure the
word technician applies.
3. had to use my phone to call base. I assume his was dead because he had
made many phone calls to a base tech that morning.
4. was late but someone did call to say he would be.
5. scribbled on the report sheet the replacements parts which I cannot read.

I had an email from the survey department yesterday. Needless to say I
marked all Q's poorly.

I think I would have preferred it to have gone back to a workshop.

"Sam" <scams@att.net> wrote in message
news:hbv7cf$cdf$1@news.albasani.net...
> I am planning to purchase a Dell Studio XPS 9000 computer. However, I
> have become a bit concerned since I have been monitoring the Dell
> Community Forum for the last three months. I have seen many compliments
> about how bad Dell's customer support is now. Based on the total number
> of computers sold by Dell, maybe these complaints are a comparatively
> small number, and are not representative of the overall quality of Dell's
> customer service??
>
> Any comments and/or suggestions would be very much appreciated, especially
> any recommended computer manufacturer with quality customer support.
> Thanks, Sam.

I think Consumer Reports hit the nail on the head, to paraphrase, they all
suck equally so it really doesn't matter who you buy from :-(.
My next desktop will be built by me at least I know what's really in there
and all the parts will be retail not some specially made (read
features/parts left off) oem junk.
As far as troubleshooting, I will be on my own, but at least I will not have
to explain my diagnoses to someone who does not understand English and is
reading from a script, yes I tried that, oh sure, wait a minute I will try
it again (not) oh no, that didn't change anything...just send me the
frigging part, I will put it in myself.