I had a recent difficult experience with Lenovo and wanted to share it with you.
I ordered a laptop, and was given a ship date 21 days out. This was too late for me, so I made arrangements to purchase another laptop. Then I called Lenovo to cancel the order.
The first time I called was on the sunday two days after placing the order. I got an automated message stating that the department was closed. I called again Monday morning and was told to my surprise that the laptop had already been shipped out, just three calendar days after I ordered it.
Then I tried to talk to a bunch of people in their customer service department to return the laptop. Bear in mind I have not even received a laptop. However I was told by a supervisor level person that Lenovo would charge a 15% restocking fee.
In my view this is unfair because I made every attempt to properly cancel the order before they shipped it out. It was because they gave me wrong guidance on shipping that I ended up buying another laptop over the weekend.
How shall I handle this situation? I have not yet received the laptop. However a neighbour ended up accepting a docking station that was shipped out ahead of the laptop.
How would you handle the situation? I think I should not be charged a restocking fee.
One point I can raise, they said it had been shipped out, meaning it's on it's way to you.... so the question is how many day's do you allow?
As you are probably aware different countries have different way's of doing things, so some legal advice maybe worthwhile like the Citizen Advice Bureau.
It may be good advice on not opening the package and to see if its possible to stop the payment if it hasn't gone through with the bank.
Lenovo customer issues 
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