DVD-players an't read CD-ROM

I've a DELL Dimension 4600 with 2 DVD drives, and had been using them
for the last
few years for audio, videos and programs CD-ROM without any problems.

Just about 1 week ago, I suddenly found that both of them failed to
read CD-ROM (i.e.
can't see any program files). Playing audio or vidoe files seem
fine. But if I put a
program disk (or some non audio/video data file), and try to explore
it, Windows will
return "Please insert a disk into drive D" message. My two drives are
supposed to be
drives D and E.

Any idea what could have caused this (what is/are common between the 2
drives)?

I tried visiting DELL's website, reinstall the DVD player's driver,
but didn't seem to
help at all.

Thanks,
Raymond

Hi,

Thanks for the tips. Would like to understand some more. What is
"burn softwares"? Do you mean DVD
driver?

What is the suspected problem that we're attempting to fix?

Also, I used regedit, and found the following:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ***\{4D36E965-
E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Cl ***\{4D36E965-
E325-11CE-BFC1-08002BE10318}

There's no ControlSet003, and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-
E325-11CE-BFC1-08002BE10318}

In particular, all entries are -BFC1- instead of -BBFC1-. Does this
matter?

Thanks,
Raymond



On Oct 14, 8:39 am, smh <nos...@nospam.org> wrote:
> . --------------------------------------
> Mike Richter, were you born with
> "Scam Artist" emblazoned on your face?
> --------------------------------------
> http://tinyurl.com/6eldj
> http://tinyurl.com/gqnae
> http://tinyurl.com/2qnvph
> http://tinyurl.com/38wte6
>
> (No Mikey S-Lickers have been able to prove ANY of the above is a )
> (LIBEL -- despite Mikey claimed to have PROOF of libels & misquotes!)
> '
>
>
>
>
>
> ryeung wrote:
>
> > I've a DELL Dimension 4600 with 2 DVD drives, and had been using them
> > for the last few years for audio, videos and programs CD-ROM without
> > any problems.
>
> > Just about 1 week ago, I suddenly found that both of them failed to
> > read CD-ROM (i.e. can't see any program files). Playing audio or
> > vidoe files seem fine. But if I put a program disk (or some
> > non audio/video data file), and try to explore it, Windows will
> > return "Please insert a disk into drive D" message. My two drives are
> > supposed to be drives D and E.
>
> > Any idea what could have caused this (what is/are common between the 2
> > drives)?
>
> > I tried visiting DELL's website, reinstall the DVD player's driver,
> > but didn't seem to help at all.
>
> > Thanks,
> > Raymond
>
> (Please set the word wrap at 72.)
>
> Try uninstll all burn softwares. Then go into the registry and delete
> UPPERFILTERS and LOWERFILTERS key values (right-click and choose
> delete):
>
> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ***\{4D36E965-E325-11CE-B*BFC1-08002BE10318}
>
> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Cl ***\{4D36E965-E325-11CE-B*BFC1-08002BE10318}
>
> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Cl ***\{4D36E965-E325-11CE-B*BFC1-08002BE10318}
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11*CE-BFC1-08002BE10318}
>
> After reboot, run AutoPlay Repair Wizard:http://tinyurl.com/4u3d7
>
> Please post back the result.- Hide quoted text -
>
> - Show quoted text -