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  #1  
Old 10-16-2009, 01:37 AM
First of One
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Default Graphics Card Failure Rates

Interesting failure statistics from a "large French e-retailer" covering
parts sold between September 2008 and March 2009.

Failure rate by brand:
- PNY 1.69%
- ASUSTeK 1.71%
- MSI 2.05%
- Gigabyte 2.63%
- Sapphire 2.7%
- Gainward 3.15%
- Point Of View 4.67%

PNY seems to be doing quite well.

Failure rate by chipset:
- NVIDIA GeForce GTX 260 : 2.4%
- ATI Radeon HD 4850 : 3.3%
- NVIDIA GeForce GTX 295 : 6.5%
- ATI Radeon HD 4870 : 6.1%
- NVIDIA GeForce GTX 280 : 8.3%
- ATI Radeon HD 4870 X2 : 10.5%

The GTX 295 is more reliable than the GTX 280, despite its greater
complexity.

Article is in French, so use Google Translate if required:
http://www.hardware.fr/articles/773-...omposants.html

--
"War is the continuation of politics by other means.
It can therefore be said that politics is war without
bloodshed while war is politics with bloodshed."


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  #2  
Old 10-16-2009, 03:43 AM
KCB
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Default Re: Graphics Card Failure Rates


"First of One" <root@127.0.0.1> wrote in message
news4mdnaoL_ZTbXUrXnZ2dnUVZ_rKdnZ2d@giganews.com ...
> Interesting failure statistics from a "large French e-retailer" covering
> parts sold between September 2008 and March 2009.
>
> Failure rate by brand:
> - PNY 1.69%
> - ASUSTeK 1.71%
> - MSI 2.05%
> - Gigabyte 2.63%
> - Sapphire 2.7%
> - Gainward 3.15%
> - Point Of View 4.67%
>
> PNY seems to be doing quite well.
>
> Failure rate by chipset:
> - NVIDIA GeForce GTX 260 : 2.4%
> - ATI Radeon HD 4850 : 3.3%
> - NVIDIA GeForce GTX 295 : 6.5%
> - ATI Radeon HD 4870 : 6.1%
> - NVIDIA GeForce GTX 280 : 8.3%
> - ATI Radeon HD 4870 X2 : 10.5%
>
> The GTX 295 is more reliable than the GTX 280, despite its greater
> complexity.
>
> Article is in French, so use Google Translate if required:
> http://www.hardware.fr/articles/773-...omposants.html


I think the article is only reporting the "rate of return". That doesn't
necessarily mean failure. The author even states at the end that it is hard
to draw conclusions from the statistics. If the reason for return had been
included, then we would have some useful information.

How many of those 10.5% returns on the 4870 X2 were because of inadequate
power supplies in the buyer's computer, or even difficulty in driver
installation? I also think we need to include the "user stupidity factor",
because some people just shouldn't have a computer.


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  #3  
Old 10-16-2009, 05:44 AM
Steve
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Default Re: Graphics Card Failure Rates

In article <hb8ml6$psm$1@news.eternal-september.org>,
bcgc_qc@hootmail.com says...
<snip>

> I think the article is only reporting the "rate of return". That
> doesn't
> necessarily mean failure. The author even states at the end that it is hard
> to draw conclusions from the statistics. If the reason for return had been
> included, then we would have some useful information.
>
> How many of those 10.5% returns on the 4870 X2 were because of inadequate
> power supplies in the buyer's computer, or even difficulty in driver
> installation? I also think we need to include the "user stupidity factor",
> because some people just shouldn't have a computer.


How many of those returns were because the card wouldn't even fit in
the case?






s

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  #4  
Old 10-16-2009, 05:54 AM
First of One
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Posts: n/a
Default Re: Graphics Card Failure Rates

"KCB" <bcgc_qc@hootmail.com> wrote in message
news:hb8ml6$psm$1@news.eternal-september.org...
> I think the article is only reporting the "rate of return". That doesn't
> necessarily mean failure. The author even states at the end that it is
> hard to draw conclusions from the statistics. If the reason for return
> had been included, then we would have some useful information.
>
> How many of those 10.5% returns on the 4870 X2 were because of inadequate
> power supplies in the buyer's computer, or even difficulty in driver
> installation? I also think we need to include the "user stupidity
> factor", because some people just shouldn't have a computer.


Alas, the same "user stupidity factors" should apply to the GTX295, yet it
manages a 6.5% return rate. And why did Sapphire's 4870 suffer 10.1% return
rate while the average for all 4870s was only 6.1%? When the sample size is
reasonably large (each brand and model needed minimum sales of 100 units to
be included), the small details do not skew the results as much.

And these are cumulative return rates for cards sold between September 2008
and March 2009, so they include both infant mortality items (DOA, user
stupidity) and defects that may have occurred as much as six months to a
year in service.

Note we are not passing judgement on anybody. The dual-GPU cards can be
expected to be returned more often because they are twice as complex and
demand more from the host system. Gainward cards probably fail more
frequently than PNY cards because PNY doesn't offer overclocked "Golden
Samples".

--
"War is the continuation of politics by other means.
It can therefore be said that politics is war without
bloodshed while war is politics with bloodshed."



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  #5  
Old 10-16-2009, 06:11 AM
Benjamin Gawert
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Default Re: Graphics Card Failure Rates

* First of One:
> Interesting failure statistics from a "large French e-retailer" covering
> parts sold between September 2008 and March 2009.


[snip]

> PNY seems to be doing quite well.


I don't think this statistics is really related to hardware reliability.
While PNY indeed does produce good cards (they are also the only
boardpartner for Quadro professional gfx cards), it is probably more
related to what the buyers do. For example, PNY hardly is the brand
choosen by gamers that want to overclock. Those that show the high
return rates on the other sides are brands that aim on the "enthusiast"
market (gamers) with factory-overclocked products. Such products are
probably overclocked even more, and often also modified (i.e. by
replacing the cooler).

The chipset statistics is equally useless. There very likely is no
relaibility difference between a GTX 260 or GTX 280 GPU itself, however
differences in reliability often are due to different operating
conditions (i.e. clock rates, temperaures etc. Therefore it is silly to
compare chipsets without telling under what conditions (i.e. what gfx
card model, what clock rate, what temperatures etc) they ran.

At the end of the day it is just what it is, a return statistics of a
certain french retailer. It however says nothing about the reliability
of a specific gfx card brand or chipset.

Benjamin
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  #6  
Old 10-17-2009, 03:52 AM
Ant
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Default Re: Graphics Card Failure Rates

No XFX, EVGA, etc.?

On 10/15/2009 5:37 PM PT, First of One typed:

> Interesting failure statistics from a "large French e-retailer" covering
> parts sold between September 2008 and March 2009.
>
> Failure rate by brand:
> - PNY 1.69%
> - ASUSTeK 1.71%
> - MSI 2.05%
> - Gigabyte 2.63%
> - Sapphire 2.7%
> - Gainward 3.15%
> - Point Of View 4.67%
>
> PNY seems to be doing quite well.
>
> Failure rate by chipset:
> - NVIDIA GeForce GTX 260 : 2.4%
> - ATI Radeon HD 4850 : 3.3%
> - NVIDIA GeForce GTX 295 : 6.5%
> - ATI Radeon HD 4870 : 6.1%
> - NVIDIA GeForce GTX 280 : 8.3%
> - ATI Radeon HD 4870 X2 : 10.5%
>
> The GTX 295 is more reliable than the GTX 280, despite its greater
> complexity.
>
> Article is in French, so use Google Translate if required:
> http://www.hardware.fr/articles/773-...omposants.html

--
"Busy as ants hurrying orcs were digging, digging lines of deep trenches
in a huge ring, just out of bowshot from the walls;" --The Return of the
King (book)
/\___/\
/ /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site)
| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
\ _ / Nuke ANT from e-mail address: philpi@earthlink.netANT
( ) or ANTant@zimage.com
Ant is currently not listening to any songs on his home computer.
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  #7  
Old 10-19-2009, 03:26 AM
Meat Eaters are Sinners - Repent!
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Default Re: Graphics Card Failure Rates

First of One wrote:

> Failure rate by chipset:
> - NVIDIA GeForce GTX 260 : 2.4%
> - ATI Radeon HD 4850 : 3.3%
> - NVIDIA GeForce GTX 295 : 6.5%
> - ATI Radeon HD 4870 : 6.1%
> - NVIDIA GeForce GTX 280 : 8.3%
> - ATI Radeon HD 4870 X2 : 10.5%
> - Nvidia Geforce 7900GT : 80%


IMO
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  #8  
Old 10-19-2009, 02:56 PM
Ant
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Posts: n/a
Default Re: Graphics Card Failure Rates

On 10/18/2009 7:26 PM PT, Meat Eaters are Sinners - Repent! typed:

> First of One wrote:
>
>> Failure rate by chipset:
>> - NVIDIA GeForce GTX 260 : 2.4%
>> - ATI Radeon HD 4850 : 3.3%
>> - NVIDIA GeForce GTX 295 : 6.5%
>> - ATI Radeon HD 4870 : 6.1%
>> - NVIDIA GeForce GTX 280 : 8.3%
>> - ATI Radeon HD 4870 X2 : 10.5%
> > - Nvidia Geforce 7900GT : 80%

>
> IMO


Hmm, maybe that is why my EVGA GeForce 7950 GT KO (512 MB)'s fan stopped
working. At least EVGA's unlimited warranty rocks since I got a GeForce
8800 GT (512 MB) as a replacement, but its warranty is only for a year.
--
"Ant colonies are remarkably similar to cities. No one choreographs the
action, not even the queen ant, but ant behavior is controlled by swarm
logic--put 10,000 dumb ants together, and they become smart. They will
calculate the shortest routes to food supplies sniffing out pheromone
signals from other ants and Johnson says people do the same thing in
cities using low-level interactions of people on the street." --Alex
Cukan, "Stories of modern science," United Press International, October
8, 2001
/\___/\
/ /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site)
| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
\ _ / Nuke ANT from e-mail address: philpi@earthlink.netANT
( ) or ANTant@zimage.com
Ant is currently not listening to any songs on his home computer.
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  #9  
Old 10-20-2009, 07:06 AM
First of One
Guest
 
Posts: n/a
Default Re: Graphics Card Failure Rates

"Benjamin Gawert" <bgawert@gmx.de> wrote in message
news:7jqdidF37almeU1@mid.individual.net...
> For example, PNY hardly is the brand choosen by gamers that want to
> overclock. Those that show the high return rates on the other sides are
> brands that aim on the "enthusiast" market (gamers) with
> factory-overclocked products. Such products are probably overclocked even
> more, and often also modified (i.e. by replacing the cooler).


That is one school of thought. The other school of thought says the Golden
Samples are purchased by "armchair" enthusiasts who like the idea of
overclocking, but prefer to let the factory do it for them under warranty.

The return rates more likely indicate that despite Gainward's best efforts
with stress screening, the factory overclocking did result in slightly more
failures... which may be okay for Gainward, because its profit margins on
the overclocked cards are higher.

> The chipset statistics is equally useless. There very likely is no
> relaibility difference between a GTX 260 or GTX 280 GPU itself,


The GTX 260 and 280 share the same GT200 core, same cooler, but the GTX 280
generates more heat even at reference clocks. On what basis do you think
there is no reliability difference between the two GPU tiers?

> At the end of the day it is just what it is, a return statistics of a
> certain french retailer. It however says nothing about the reliability
> of a specific gfx card brand or chipset.


On the contrary, the return statistics take a real-world cross section of
current products. If you are shopping for a card, you'll trip over all kinds
of overclocked cards. Hell, AMD claims to have lowered the reference clocks
on some cards (e.g. HD4890), just so board vendors can artificially create
"overclocked" SKUs. With a sufficiently large sample size (as it was in this
case), the average return rate per brand or chipset is representative of
what a buyer may see.

--
"War is the continuation of politics by other means.
It can therefore be said that politics is war without
bloodshed while war is politics with bloodshed."



Reply With Quote
  #10  
Old 10-20-2009, 01:34 PM
Beckett
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Posts: n/a
Default Re: Graphics Card Failure Rates

On Mon, 19 Oct 2009 06:56:23 -0700, Ant <ant@zimage.comANT> wrote:


>Hmm, maybe that is why my EVGA GeForce 7950 GT KO (512 MB)'s fan stopped
>working. At least EVGA's unlimited warranty rocks since I got a GeForce
>8800 GT (512 MB) as a replacement, but its warranty is only for a year.


Problem with 7900GT was that the ram on many cards that companies like
EVGA were overclcoking it to just could not do. Many people had issues
with 7900GT.
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