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Trouble connecting USB HP 5370c to XP

 
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Rock
Guest
PostPosted: Fri Apr 23, 2004 4:23 am    Post subject: Trouble connecting USB HP 5370c to XP Reply with quote
Hi,

I have a HP 5370c scanner which did work okay with XP before I changed
to an Asus S333 mobo.

XP just doesn't see the scanner now. I have installed and uninstalled
the drivers et al a few times but it is no better.

I notice the light in the scanner goes on and off like a blink tho' when
it is connected to the power. Is this right?

Any clues how to test it is okay or get it going?

Thanks

Rock
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Cari
Guest
PostPosted: Fri Apr 23, 2004 5:21 am    Post subject: Re: Trouble connecting USB HP 5370c to XP Reply with quote
When you changed motherboards, did you do a Repair Installation?

http://support.microsoft.com/default.aspx?scid=kb;[LN];315341
Did you install the mothboard drivers?

Do the USB ports on the mothboard appear to be working correctly for other
devices?

--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"Rock" <1940@pobox.com> wrote in message
news:408853dd$0$12481$afc38c87@news.optusnet.com.au...
Quote:
Hi,

I have a HP 5370c scanner which did work okay with XP before I changed
to an Asus S333 mobo.

XP just doesn't see the scanner now. I have installed and uninstalled
the drivers et al a few times but it is no better.

I notice the light in the scanner goes on and off like a blink tho' when
it is connected to the power. Is this right?

Any clues how to test it is okay or get it going?

Thanks

Rock
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Rock
Guest
PostPosted: Fri Apr 23, 2004 6:08 am    Post subject: Re: Trouble connecting USB HP 5370c to XP Reply with quote
Rock wrote:

Quote:
Hi,

I have a HP 5370c scanner which did work okay with XP before I changed
to an Asus S333 mobo.

XP just doesn't see the scanner now. I have installed and uninstalled
the drivers et al a few times but it is no better.

I notice the light in the scanner goes on and off like a blink tho' when
it is connected to the power. Is this right?

Any clues how to test it is okay or get it going?

Thanks

Rock


Thanks but I have found the problem...

I had a 12 volt power supply but needed 24 volts.. doh!!
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Roger Halstead
Guest
PostPosted: Fri Apr 23, 2004 12:27 pm    Post subject: Re: Trouble connecting USB HP 5370c to XP Reply with quote
On Fri, 23 Apr 2004 09:23:54 +1000, Rock <1940@pobox.com> wrote:

Quote:
Hi,

I have a HP 5370c scanner which did work okay with XP before I changed
to an Asus S333 mobo.

XP just doesn't see the scanner now. I have installed and uninstalled
the drivers et al a few times but it is no better.

You really shouldn't have to install any drivers outside of what is
already in XP, unless it comes up with a download.

Quote:

I notice the light in the scanner goes on and off like a blink tho' when
it is connected to the power. Is this right?

The MOBo here (on this computer) is an MSI. I did have some problems
with an ASUS MoBo and drivers a while back, but it was one of the
early boards out of that generation and it's my understanding they are
fine now. (I don't remember for sure, but as I recall it had to do
with the chip set)

Quote:

Any clues how to test it is okay or get it going?

Check through the hardware manager to make sure there are no
conflicts. and... good luck.

Roger Halstead (K8RI & ARRL life member)
(N833R, S# CD-2 Worlds oldest Debonair)
www.rogerhalstead.com

Quote:

Thanks

Rock
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