HowToFixComputers.com

David L. Crow · Guest

I have an Officejet G95 that worked great for about four years and
started jamming paper on a regular basis. A local repair shop indicated
that I needed some parts to fix it and they were no longer available, so
I took this as an excuse to buy a new printer.

I've been so pleased with my G95 that I immediately looked at HP
printers to find an all-in-one unit that had duplex and network support
and the ability to print photos relatively well. I have a Fedora Core 2
desktop, a Windows XP desktop, and a laptop that I dual boot between
Fedora Core 2 and Windows XP that all need to print and scan and having
them all talk directly to the printer has been the easiest configuration
to maintain in the past. The printer is exclusively attached to my
local home LAN and is not attached via USB to any device.

Based on my requirements, I bought an Officejet 7310. The footprint of
the 7310 is better than the G95 and it is much faster and quieter, so I
am very pleased with the hardware.

Using CUPS and hpijs, I get great results when printing from Linux.

I have been extremely disappointed in the driver software provided by HP
for Windows. I have three major problems:

1) The driver and accompanying daemon software is less than robust.
On my Windows XP desktop, I regularly get "Windows Data Execution
Prevention" errors and also "Application Errors" showing an attempt
to access memory at 0x00000000.
2) The drivers don't work well on a laptop when there is no LAN
connectivity with the printer. In this situation, I cannot launch
Internet Explorer and see the same errors as in problem 1.
3) I lost the ability to print from my work desktop via ssh port
forwarding of port 9100.

Now some more details.

The errors I see on the desktop that is always attached to the LAN are
very irregular in nature and I haven't been able to figure a pattern. I
don't use this box as much, so I haven't had as much time to diagnose
the problem.

On my laptop, the "Windows Data Execution Prevention" errors indicate
that Windows has closed the "Generic Host Process for Win32 Services"
application. I think, but don't know for sure that this is one of the
many "daemon" processes that want to run when installing the HP
software. When I uninstall the software, these errors go away, which
leads me to believe that it is the cause.

An example application error message looks like

The instruction at "0x00ab96bc" referenced memory "0x00000000".
The memory could not be "written".

When I debug the svchost.exe executable that crashed using Visual C++, I
see HP symbols in the stack trace (e.g. HPGWIAMD).

When I try to launch Internet Explorer on my laptop when there is no
connectivity with the printer, I see in the Task Manager that
iexplorer.exe is running, but the browser window never appears. About
every 45-60 seconds (I didn't time it exactly), I get an application
error message with the above mentioned text. After about five of these,
I killed the process from the Task Manager.

While at work, I use SSH port tunneling to forward localhost:9100 to
port 9100 on the printer. Then on my Windows XP computer at work, I add
a network printer on a port defined to communicate to localhost:9100.
This worked perfectly for the G95. I used the "Add a printer" wizard to
define a new port and then used the "Have Disk ..." dialog to load the
driver from the HP-provided software to use the port.

With the 7130, there doesn't appear to be any place to get the driver
for use in this wizard. It appears that the only way to add a 7130
printer is to use the "Setup.exe" interface which installs tons and tons
of software. Unfortunately, in my port forward environment, it will not
work. The only error message I can find in the 15-20 log files
generated in %TEMP% is

CDiscovery::DiscoverByHostName=Could not discover device using host name
address. Zero devices discovered
CRestoreAdminValuesState::ExecuteState failed=Unable to discover device
by HostName: localhost

in %TEMP%\BoiseNetWiz.txt.

Since the software on the HP-provided CD is huge overkill for my need to
print on my home printer from work, I downloaded the network enabled
corporate software driver package from the web. I followed the
instructions provided in
HP_WebRelease\Setup\Enterprise\readme\1033\Readme.html, and ran

Setup.exe -s -hostname localhost

Unfortunately, the results are exactly the same as when installing from
the CD.

I contacted HP support via the web-based form and had several exchanges
via email and the only suggestion is to use the Deskjet 550C driver
provided in Windows XP. This does allow me to print, but apparently the
550C doesn't have duplex support so I cannot print in duplex.

At this point, I think I am going to have to take the printer back. I
can't get the software to work reliably in three of my four environments
environments (the Linux support provided by 3rd parties is perfect).

I'm looking for any and all suggestions to resolve any or all of my
problems as I would really rather not take the printer back. Mostly
because I have no clue what printer to get if this is not the one.

If anyone from HP is following this thread, I am a software developer in
my day job and would be more than happy to test and/or debug executables
or provide any or as much trace and log output as can be generated. I
really want this to work and am willing to work hard at it.
--
David L. Crow Texas! It's like a
crow@OrangeBlood.org whole other country.

Bob Headrick · Guest

"David L. Crow" <crow@OrangeBlood.org> wrote in message
news:clmi44$3fa$1@waterloo.OrangeBlood.org...

Alan · Guest

I am having the same problem - I regularly get both the "Windows Data
Execution Prevention" errors and the "application memory access at
0x00000000" errors preventing IE from working after installing the
~400 Mb of software that came with the Officejet 7310xi I bought last
weekend. The printer is installed on my home network. I've seen the
errors on my Windows XP laptop and my XP desktop. Service Pack 2 for
XP is installed on both my machines; I'm guessing there are multiple
conflicts between SP2 and the HP software. Using msconfig.exe, I even
disabled the Pml driver HPZ12 service it installed, and I disabled the
handful of programs HP installed in my startup run registry key, but
I'm still having these errors. I guess I'm going to have to completely
uninstall all the printer software, which I assume means I'll lose
some, if not most, flash-card reading, fax, and scanning features, not
to mention the loss of 7300-specific print preferences, if I have to
use an older built-in HP XP driver. The printer itself works, but the
automatic power-saver mode that shuts off the scanner lamp and lcd
screen does not work - it stays on all the time, regardless of what I
set the timer to.

I used the HP software update facility to search for updates - it
installed one having to do with installation issues (I had none), but
that didn't fix any of my (and your) issues. I talked to HP support on
the phone about ths; they couldn't offer any help on the software
issues, but said they were aware of problems with Service Pack 2. They
said they'd call me back tonight to see if my automatic power mode was
working yet (it's not); I havn't heard from them.

At this point I agree with you - I suppose it's time to return it.
It's a shame though, because other than the power saving problem, I
agree with you - the printer itself works well. If HP could assure us
they're working on fixing they're software issues, I'd consider
waiting for the fixes.

"David L. Crow" <crow@OrangeBlood.org> wrote in message news:<clmi44$3fa$1@waterloo.OrangeBlood.org>...

Oscar E. · Guest

I have the 7130 and had a problem with the second computer using it. After
checking and searching the HP website I found that I had to go into the
computer setup under peripherals and set it to ECP. After that I uninstalled
the software and reinstalled and everything is working great. You might want
to check that.

"Alan" <alanmdhome@yahoo.com> wrote in message
news:c73b87a1.0410272008.3c39d3e8@posting.google.com...

hisenberg · Member Joined: 01 Nov 2004 Posts: 2

I have EXACTLY the same errors you describe with a new system using Windows XP Service Pack 2 and the HP 7310 networked printer. Let me know if you hear back form HP. There is power in numbers so you can use me a reference for the same bug.

reznickl · Member Joined: 02 Nov 2004 Posts: 2

I have the same problem with HP Photosmart 2710 All-in-One.

Please update with the solution. Tnks Leon.

JRLWeasle · Member Joined: 03 Nov 2004 Posts: 1

I have had the same problem for days and I think finally got it fixed. You need to find the file HPGREG32.dll and put it here:
C:\Program Files\HP\Digital Imaging\bin

It fixed the same problem for me. HP was no help. Post a reply if it works. For some reason the file is being deleted for all of us.

I have made a post here with the attached file.
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=716493758+1099494793278+28353475&threadId=708802

reznickl · Member Joined: 02 Nov 2004 Posts: 2

I have tried JRL Weasle solution. It did not work for me. L.

1time · Member Joined: 06 Nov 2004 Posts: 1

I hope this fixes this problem for others. I was grateful to find thisd post as I was preparing to rebuild my PC afte installing the HP 7310 software lastnight and moving my firewall. I have been getting thios error ever since and figured i caught a nasty virus in the moving of the firewall. Anyways, I am surprised to not see this posted on the HP support site. I called and was told this was an XP SP2 issue but they didn't know the resolution. Upon a little searching, I found a MS KB that explains how to fix this issue with the obviously miscoded HP software that appears to be trying to execute code in the wrong memory area. Here it is:

http://support.microsoft.com/default.aspx?scid=kb;en-us;875351

Give it a try and good luck.

hisenberg · Member Joined: 01 Nov 2004 Posts: 2

I too saw this post on MS KB, but it is a very generalized solution.
It requires that you either turn off DEP or exclude programs from DEP.
What program did you choose to exclude from DEP?

jpennin1 · Member Joined: 08 Nov 2004 Posts: 1

I have this problem on the two computers that are connected to my new HP 2710.

Data Execution Prevention is NOT something you want to disable or turn off, though! It is doing it's job to prevent much worse errors by preventing HP's faulty software from executing in protected memory. The only solution to this problem will be to hope that HP fixes their software soon.

I work for a major US computer retailer and am also an on-site computer technician. I chatted with HP online support and told them they are going to get a lot of returns on this product if they don't fix the software quickly. Hopefully they listened (and hopefully the tech I told has the ability to forward such things up to the development team.)

Ben Myers · Guest

"What program did you choose to exclude from DEP?" Good question. The answer
probably involves one or more than one of the modules delivered by HP. Open up
Windows Explorer (yes, it's still buried in Windows. Microsoft keeps demoting
it to lower level menus with each Windows software release.), click on the C:
drive, then program files. Look for some HP software in the hierarchy of
folders, then look for an executable program name (or two or three) to exclude
from DEP... Ben Myers

On 6 Nov 2004 23:01:15 -0500, hisenberg@comcast-dot-net.no-spam.invalid
(hisenberg) wrote:

Ben Myers · Guest

As a temporary step, HP could provide a detailed procedure (or, heaven help us,
a command file) to exclude any and all 7310 modules which violate DEP.

And then work madly to fix all the DEP problems in its software before pissing
off more customers who are stuck on this one... Ben Myers

On 7 Nov 2004 23:02:33 -0500, jpennin1@gmail-dot-com.no-spam.invalid (jpennin1)
wrote:

Ben Myers · Guest

The following Microsoft Knowledge Base article describes how to selectively
disable DEP:

http://support.microsoft.com/kb/875352

.... Ben Myers

On 6 Nov 2004 23:01:15 -0500, hisenberg@comcast-dot-net.no-spam.invalid
(hisenberg) wrote:

lshoberg · Member Joined: 09 Nov 2004 Posts: 1

Exact same DEP error seen on a WinXP SP2 laptop with OfficeJet 7400 series software. Selectively disabling DEP from managing 'Generic Host Processes for Win32' made no difference, even after a reboot.