|
|
|
|
| Author |
Message |
glf
Guest
|
 Posted: Wed Jun 06, 2007 6:23 am Post subject: Hp Support |
 |
|
I called Hp to get some help with a nearly 4 year old pc,& the tech didn't
want to help..He said that my pc was considered very old & that I needed to
buy a new Vista pc..the vista sell...
So,When is a pc considered very old? 3 or 4 years?
And is hp no longer going to support Xp based pcs & support Vista only now? |
|
| Back to top |
|
 |
|
|
Ben Myers
Guest
|
| Posted: Wed Jun 06, 2007 1:57 pm Post subject: Re: Hp Support |
|
|
HP provides telephone support per the warranty statement that comes with your
computer. I have not seen one of the HP warranty statements in a while, but
the time frame is not very long, likely no more than one year. But, then,
support and lack thereof have become the norm in the personal computer industry
for most desktop and notebook computers sold. Dell, Gate-machines, and
Lenov-IBM don't provide much telephone support nay more either.
On the other hand, if you are a large corporation or governmental agency, you
negotiate and get the needed support for a number of years as a buyer of
millions of dollars of desktop systems and servers.
Consumers get the shaft in the end, just as they do with most any other products
bought in these here United States, because the government is very much
pro-business and very much anti-consumer. A few of the state governments,
notably New York, still look out for consumer interests... Ben Myers
On Wed, 6 Jun 2007 01:48:18 -0400, "glf" <gl861@yahoo.com> wrote:
| Quote: | I called Hp to get some help with a nearly 4 year old pc,& the tech didn't
want to help..He said that my pc was considered very old & that I needed to
buy a new Vista pc..the vista sell...
So,When is a pc considered very old? 3 or 4 years?
And is hp no longer going to support Xp based pcs & support Vista only now?
|
|
|
| Back to top |
|
|
Jez T
Guest
|
| Posted: Thu Jun 07, 2007 11:52 pm Post subject: Re: Hp Support |
|
|
"Ben Myers" <ben_myers_spam_me_not@charter.net> wrote
| Quote: | HP provides telephone support per the warranty statement
|
And that varies according to what type of computer you bought.
| Quote: | I have not seen one of the HP warranty statements in a while, but
the time frame is not very long, likely no more than one year.
|
Depends on the system and what country you live in, but in the case of
consumer PCs, yes, it's one year.
| Quote: | But, then,
support and lack thereof have become the norm in the personal computer
industry
|
You get what you pay for.
| Quote: | On the other hand, if you are a large corporation or governmental agency,
you
negotiate and get the needed support for a number of years as a buyer of
millions of dollars of desktop systems and servers.
|
On most Proliant servers, you get 3 years on-site warranty. With the cheaper
ones, costs are cut and you get 1 year parts only.
| Quote: | Consumers get the shaft in the end
|
Consumers get what they pay for.
| Quote: | I called Hp to get some help with a nearly 4 year old pc,& the tech
didn't
want to help..He said that my pc was considered very old & that I needed
to
buy a new Vista pc..the vista sell...
|
Obsolete. There's a cost to keeping parts in stock. On cheaper PCs, the
parts are not kept as long.
| Quote: | So,When is a pc considered very old? 3 or 4 years?
|
Depends on the PC. It's usually defined in the warranty statement.
| Quote: | And is hp no longer going to support Xp based pcs & support Vista only
now?
|
Again, see what warranty you've got. There's nothing to stop you running
Linux (Ubuntu is good for consumer PCs), but HP still have to support the
hardware according to the warranty. |
|
| Back to top |
|
|
Larry Mauriello
Guest
|
| Posted: Fri Jun 08, 2007 5:15 am Post subject: Re: Hp Support |
|
|
On top of all that I'd add that part of the push to Vista comes from MS. MS
doesn't want new pc's shipped w/anything but VISTA. HP and the like may work
around that on some systems. But that is MS doing the pushing.
But also HP, from my experiances has some really awful support. And you
almost never get anyone in the states not reading off a script. Good
luck...
"Jez T" <Take-out-the-dashes@-plum-pie.co.uk> wrote in message
news:466853d7$0$13854$ba620e4c@news.skynet.be...
| Quote: |
"Ben Myers" <ben_myers_spam_me_not@charter.net> wrote
HP provides telephone support per the warranty statement
And that varies according to what type of computer you bought.
I have not seen one of the HP warranty statements in a while, but
the time frame is not very long, likely no more than one year.
Depends on the system and what country you live in, but in the case of
consumer PCs, yes, it's one year.
But, then,
support and lack thereof have become the norm in the personal computer
industry
You get what you pay for.
On the other hand, if you are a large corporation or governmental agency,
you
negotiate and get the needed support for a number of years as a buyer of
millions of dollars of desktop systems and servers.
On most Proliant servers, you get 3 years on-site warranty. With the
cheaper ones, costs are cut and you get 1 year parts only.
Consumers get the shaft in the end
Consumers get what they pay for.
I called Hp to get some help with a nearly 4 year old pc,& the tech
didn't
want to help..He said that my pc was considered very old & that I needed
to
buy a new Vista pc..the vista sell...
Obsolete. There's a cost to keeping parts in stock. On cheaper PCs, the
parts are not kept as long.
So,When is a pc considered very old? 3 or 4 years?
Depends on the PC. It's usually defined in the warranty statement.
And is hp no longer going to support Xp based pcs & support Vista only
now?
Again, see what warranty you've got. There's nothing to stop you running
Linux (Ubuntu is good for consumer PCs), but HP still have to support the
hardware according to the warranty.
|
|
|
| Back to top |
|
|
Terryc
Guest
|
| Posted: Fri Jun 08, 2007 5:15 am Post subject: Re: Hp Support |
|
|
Jez T wrote:
| Quote: |
Consumers get the shaft in the end
Consumers get what they pay for.
|
So do companies at 15% of purchase cost per annum for a 4 hour service
contract that has so many exceptions it wasn't funny.
No wonder HP ain't at some places it has been. |
|
| Back to top |
|
|
|
|
|
  |
Index
-> HP |
All times are GMT
|
| Page 1 of 1 |
|
| |
Watched Topics
Search
Register
Log in to check your private messages
Profile
Log in
Memberlist
Usergroups