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| Author |
Message |
sherwindu
Guest
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 Posted: Thu May 10, 2007 9:20 am Post subject: Can Epson really do this? |
 |
|
I called Epson support today telling them my RX500 All-In-One Color printer
suddenly locked up with an error message telling me to contact their support.
All
my cartridges are full and the printer was working just prior to this 'error'
message.
The Epson rep told me I had probably exceeded the counter on the allowed
cleaning and power up/down cycles, and Epson is demanding I send it in for
service before I can continue to use the printer. Unbelievable! It's like
having
a mileage counter on your car suddenly shut it down and forcing you to tow it
to your dealer for maintenance. How does Epson get away with this garbage?
On another issue, I hear Epson is trying to stop the sale of genereric
replacement
ink cartridges for their printers. Again, can car manufacturers shut down
suppliers
of brake pads, batteries, etc., because they are not original factory parts?
It's time
the government stepped in (fat chance while Bush is in power) and read these
guys
the riot act. Some printer manufacturers are taking a new approach and charging
more for their printers and less for the replacement cartridges. That makes
more
sense to me, although I refill my own cartridges with third party ink. That
system
has worked for me for several years now with excellent results.
Anyone have a similar experience with this counter shutting down their printer?
The Epson rep tried to convince me that only they have the software to reset
these
counters. I didn't believe him and took my printer into a local repair shop.
They
seemed to feel it would not be a problem for them. It's Epson giving out
missinformation again.
Sherwin D. |
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William R. Walsh
Guest
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| Posted: Thu May 10, 2007 10:58 am Post subject: Re: Can Epson really do this? |
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Hi!
| Quote: | How does Epson get away with this garbage?
|
I don't know, but they can and do. Probably because people keep buying their
products anyway.
I really wanted a Stylus R220 when it came out, because it did a great job
of CD printing. However, I'd simply never had a great experience with their
inkjet printers. I don't print that many CDs anyway and therefore passed on
buying that printer. I got a Lightscribe CD/DVD burner instead. Though it is
monochromatic and takes a long time, I find it works well for my
purposes...and it doesn't mind sitting around idle.
(I used to say that the last decent Epson printer I used was an ActionWriter
T-1000--and it was a *great* indestructable little printer--but as of late
an old Color Stylus 640 that I rescued from the curb has been doing a great
job of printing for me.)
As for the ink cartridges question, they aren't the only printer company who
has tried. What it all comes down to is this--the printer hardware is yours
to do with as you wish. If you want to refill the ink cartridges, or buy
refilled ones--you should be able to do that. As long as you feel that you
know the risks, differences and rewards then you should be able to do what
you want to.
| Quote: | Anyone have a similar experience with this counter shutting down their
printer? |
Some other Epson printers do in fact have this problem. The message given
usually states that parts in the printer are nearing the end of their useful
lifetime. I don't know what it is called, but there does exist a utility
that can resolve this on some printers and in some cases. Looking back
through the group archives should turn this program up, as well as a link to
download it and instructions to use it.
William |
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Tony
Guest
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| Posted: Thu May 10, 2007 12:27 pm Post subject: Re: Can Epson really do this? |
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sherwindu <sherwindu@comcast.net> wrote:
| Quote: | I called Epson support today telling them my RX500 All-In-One Color printer
suddenly locked up with an error message telling me to contact their support.
All
my cartridges are full and the printer was working just prior to this 'error'
message.
The Epson rep told me I had probably exceeded the counter on the allowed
cleaning and power up/down cycles, and Epson is demanding I send it in for
service before I can continue to use the printer. Unbelievable! It's like
having
a mileage counter on your car suddenly shut it down and forcing you to tow it
to your dealer for maintenance. How does Epson get away with this garbage?
On another issue, I hear Epson is trying to stop the sale of genereric
replacement
ink cartridges for their printers. Again, can car manufacturers shut down
suppliers
of brake pads, batteries, etc., because they are not original factory parts?
It's time
the government stepped in (fat chance while Bush is in power) and read these
guys
the riot act. Some printer manufacturers are taking a new approach and
charging
more for their printers and less for the replacement cartridges. That makes
more
sense to me, although I refill my own cartridges with third party ink. That
system
has worked for me for several years now with excellent results.
Anyone have a similar experience with this counter shutting down their printer?
The Epson rep tried to convince me that only they have the software to reset
these
counters. I didn't believe him and took my printer into a local repair shop.
They
seemed to feel it would not be a problem for them. It's Epson giving out
missinformation again.
Sherwin D.
|
Assuming your problem is that the waste ink counter (protection counter) has
reached its maximum value, and I suspect this is what has happened; you can go
to
http://www.ssclg.com/epsone.shtml
and download the software. Install it, run it and exit the application. Then
look at the icon in the task bar and right click, select protection counter
reset.
If you have difficulty you may need to uninstall the Epson status monitor and
reinstall it after the reset.
Be warned however that the next time you get this error you must either replace
or clean the waste ink pads.
I understand your frustration with this issue but in defence of Epson (and some
other manufacturers) the waste ink pads can only hold so much ink after which
there is a risk of them overflowing into the printer body and from there onto
your desk and from there to????? So they build in a counter that estimates how
much ink is in the pads and stop the printer at a point that they determine
represents a certain level of ink. In practice they are conservative but even
that is understandable since there are several variables that affect the
calculation.
Tony
MS MVP Printing/Imaging |
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Arthur Entlich
Guest
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| Posted: Thu May 10, 2007 4:20 pm Post subject: Re: Can Epson really do this? |
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Epson has to do something once the waste ink pads fill up. They chose
to shut the printer down so it can no longer print or communicate with
the computer.
But I totally agree with you. They do not indicate this "time bomb"
anywhere in their published manuals, nor do you get any warning before
it happens. It also, with all-in ones, I believe, shut down the scanner
operation, which one could sue without using any ink.
The shut down event seems to be based on very liberal ink amounts going
down the waste in tube. In general, the printer can be kept in use for
one more cycle after a reset.
I see Tony already provided you with the link for the freeware software
product that has reset codes in it.
In my opinion, Epson is violating the spirit if not the word to several
pieces of Us and other legislation, and should be brought to task over
this (and other matters). Their printers tend to use more ink during
cleaning cycles. Ink you pay an arm and a leg for, and it is a slap in
the face that their waste ink pads aren't designed with either much more
capacity, as their older printers were, or, with a user friendly method
of replacing the pads. Instead for most models you have to dismantle
the e whole printer, and in some cases, the design is such that it is
just cheaper to replace the printer with a new one, which is
environmentally unconscionable.
They could have designed the units so the waste ink pads were modules,
or they could have had the ink flow out the printer into a bottle that
could be removed and replaced for very little cost. Instead, you have
tons of paper and fibre batting filled with semi-toxic colorants and
solvents.
Further still, people who get the most use of their printers, and reach
the protection numbers before warranty ends, get it serviced for free,
under warranty, because Epson doesn't want to admit this is a regular
service matter. more than a warranty repair, since all printers
eventually reach that point.
It is pretty annoying, and I suspect eventually Epson will have to
refund the costs of these types of repairs to their customers, once a
lawyer or two figures this out. If you had it done locally, hold on to
your receipt... you may need it for proof should this matter be heard by
the courts.
Art
sherwindu wrote:
| Quote: | I called Epson support today telling them my RX500 All-In-One Color printer
suddenly locked up with an error message telling me to contact their support.
All
my cartridges are full and the printer was working just prior to this 'error'
message.
The Epson rep told me I had probably exceeded the counter on the allowed
cleaning and power up/down cycles, and Epson is demanding I send it in for
service before I can continue to use the printer. Unbelievable! It's like
having
a mileage counter on your car suddenly shut it down and forcing you to tow it
to your dealer for maintenance. How does Epson get away with this garbage?
On another issue, I hear Epson is trying to stop the sale of genereric
replacement
ink cartridges for their printers. Again, can car manufacturers shut down
suppliers
of brake pads, batteries, etc., because they are not original factory parts?
It's time
the government stepped in (fat chance while Bush is in power) and read these
guys
the riot act. Some printer manufacturers are taking a new approach and charging
more for their printers and less for the replacement cartridges. That makes
more
sense to me, although I refill my own cartridges with third party ink. That
system
has worked for me for several years now with excellent results.
Anyone have a similar experience with this counter shutting down their printer?
The Epson rep tried to convince me that only they have the software to reset
these
counters. I didn't believe him and took my printer into a local repair shop.
They
seemed to feel it would not be a problem for them. It's Epson giving out
missinformation again.
Sherwin D.
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Taliesyn
Guest
|
| Posted: Fri May 11, 2007 1:37 am Post subject: Re: Can Epson really do this? |
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|
measekite wrote:
| Quote: |
sherwindu wrote:
Hi Art,
Glad to hear some reinforcement of my complaints. I currently have the printer in
a local shop. Perhaps my pads do need cleaning or replacement, but I was fooled
by the Epson technician who told me only they had the means to reset this counter.
I do recall trying this reset program in the past on my ink cartridges without any
success. I eventually got around the problem with one of these battery operated
small reset instruments. I could have been looking at a different reset program, or
maybe my software linkup was not correct. In any case, the printer is in for repair,
and I am awaiting a call with a cost estimate to fix it.
Sherwin D.
If you printed that much to require a pad replacement you might as well
get a new printer. They are not much more than a set of ink.
|
Yes, I agree. Ink costs almost as much as a new printer. Every time
you buy a set of OEM cartridges you're almost better off just getting
a whole new printer with a free set of ink. But that would be a
terrible waste of money. I prefer to refill at home. Costs me $5 CAD
to refill all 5 cartridges. Why give the money away to someone in the
business of overpricing ink when I can keep it myself and save for a
new Lexus. :-)
-Taliesyn |
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measekite
Guest
|
| Posted: Fri May 11, 2007 1:38 am Post subject: Re: Can Epson really do this? |
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Taliesyn wrote:
| Quote: | measekite wrote:
sherwindu wrote:
Hi Art,
Glad to hear some reinforcement of my complaints. I currently have
the printer in
a local shop. Perhaps my pads do need cleaning or replacement, but
I was fooled
by the Epson technician who told me only they had the means to reset
this counter.
I do recall trying this reset program in the past on my ink
cartridges without any
success. I eventually got around the problem with one of these
battery operated
small reset instruments. I could have been looking at a different
reset program, or
maybe my software linkup was not correct. In any case, the printer
is in for repair,
and I am awaiting a call with a cost estimate to fix it.
Sherwin D.
If you printed that much to require a pad replacement you might as
well get a new printer. They are not much more than a set of ink.
Yes, I agree. Ink costs almost as much as a new printer. Every time
you buy a set of OEM cartridges you're almost better off just getting
a whole new printer with a free set of ink. But that would be a
terrible waste of money. I prefer to refill at home.
|
Yes I know that you prefer to waste a lot of time (of course kids
usually do that) and take a risk on ruining your printer as well as not
being able to properly judge good photographic results and I also know
that you do not value your work so you do not care about longevity.
However, discerning people do.
All you care about is cost so for you thats ok.
| Quote: | to refill all 5 cartridges. Why give the money away to someone in the
business of overpricing ink when I can keep it myself and save for a
new Lexus. :-)
|
Saving money on ink will not even get you a used VW.
|
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Taliesyn
Guest
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| Posted: Fri May 11, 2007 1:38 am Post subject: Re: Can Epson really do this? |
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measekite replied:
As usual, absolutely nothing of value to anyone
-Taliesyn |
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measekite
Guest
|
| Posted: Fri May 11, 2007 1:38 am Post subject: Re: Can Epson really do this? |
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<br>
<br>
sherwindu wrote:
<blockquote cite="mid:46438CE3.CA494933@comcast.net" type="cite">
<pre wrap="">Surprised that this kind of thing exists. Can't feel really sorry for
all those yuppies buying the overpriced BMW's to impress their
friends.
Stuart wrote:
</pre>
</blockquote>
<br>
Some of them can afford it. Others lease them.<br>
<blockquote cite="mid:46438CE3.CA494933@comcast.net" type="cite">
<pre wrap="">
</pre>
<blockquote type="cite">
<pre wrap="">In article <a class="moz-txt-link-rfc2396E" href="mailto:46429D93.1966A452@comcast.net"><46429D93.1966A452@comcast.net></a>,
sherwindu <a class="moz-txt-link-rfc2396E" href="mailto:sherwindu@comcast.net"><sherwindu@comcast.net></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Unbelievable! It's like having a mileage counter on your car suddenly
shut it down and forcing you to tow it to your dealer for maintenance.
</pre>
</blockquote>
<pre wrap="">BMWs ;-\
--
Stuart Winsor
From is valid but subject to change without notice if it gets spammed.
For Barn dances and folk evenings in the Coventry and Warwickshire area
See: <a class="moz-txt-link-freetext" href="http://www.barndance.org.uk">http://www.barndance.org.uk</a>
</pre>
</blockquote>
<pre wrap=""><!---->
</pre>
</blockquote>
</body>
</html> |
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sherwindu
Guest
|
| Posted: Fri May 11, 2007 10:28 am Post subject: Re: Can Epson really do this? |
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measekite wrote:
| Quote: |
If you printed that much to require a pad replacement you might as well get a
new printer. They are not much more than a set of ink.
|
Epson no longer makes this model. The closest replacement cannot handle
transparancies. I would not trust buying
a used one. The pad replacement came more from cleaning cycles than actual
printing. |
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sherwindu
Guest
|
| Posted: Fri May 11, 2007 10:33 am Post subject: Re: Can Epson really do this? |
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|
measekite wrote:
| Quote: | Taliesyn wrote:
measekite wrote:
sherwindu wrote:
Hi Art,
Glad to hear some reinforcement of my complaints. I currently have
the printer in
a local shop. Perhaps my pads do need cleaning or replacement, but
I was fooled
by the Epson technician who told me only they had the means to reset
this counter.
I do recall trying this reset program in the past on my ink
cartridges without any
success. I eventually got around the problem with one of these
battery operated
small reset instruments. I could have been looking at a different
reset program, or
maybe my software linkup was not correct. In any case, the printer
is in for repair,
and I am awaiting a call with a cost estimate to fix it.
Sherwin D.
If you printed that much to require a pad replacement you might as
well get a new printer. They are not much more than a set of ink.
Yes, I agree. Ink costs almost as much as a new printer. Every time
you buy a set of OEM cartridges you're almost better off just getting
a whole new printer with a free set of ink. But that would be a
terrible waste of money. I prefer to refill at home.
Yes I know that you prefer to waste a lot of time (of course kids
usually do that) and take a risk on ruining your printer as well as not
being able to properly judge good photographic results and I also know
that you do not value your work so you do not care about longevity.
However, discerning people do.
|
There are many misconceptions about third party ink. Like anything else,
you have to choose a good supplier. I also refill my own cartridges and
have gotten excellent results for many years. My problem is that I sometimes
wait too long between color usage and those color passageways dry out,
hence all my cleaning cycles. Espson ink would do the same thing. The
longevity of printing is a function of the type of ink. My Epson RX500 does
not use the archival ink, but I'm sure my pictures will long outlive me.
| Quote: |
Costs me $5 CAD
All you care about is cost so for you thats ok.
to refill all 5 cartridges. Why give the money away to someone in the
business of overpricing ink when I can keep it myself and save for a
new Lexus. :-)
Saving money on ink will not even get you a used VW.
-Taliesyn
|
Wow, you seem to have money to burn. Why not send me some.
Sherwin D. |
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Burt
Guest
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| Posted: Sat May 12, 2007 12:57 am Post subject: Re: Can Epson really do this? |
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|
"sherwindu" <sherwindu@comcast.net> wrote in message
news:46440045.E4B6413@comcast.net...
| Quote: |
measekite wrote:
Taliesyn wrote:
measekite wrote:
sherwindu wrote:
(snip)
There are many misconceptions about third party ink. Like anything
else,
you have to choose a good supplier. I also refill my own cartridges and
have gotten excellent results for many years.
|
(snip)
| Quote: | Wow, you seem to have money to burn. Why not send me some.
Sherwin D.
Sherwin - You've just met our resident troll, Measekite. He continually |
spreads lies about aftermarket inks although he has never tried them and
therefore speaks strictly from his jaundiced, distorted, pathological bias.
Most of us have him killfiled and only see his nonsense when someone like
you tries to respond reasonably and includes his posts in your response. If
you really want to waste your time responding, at least delete his
distortions and lies. Better yet, spend the time refilling a few more carts
(like many of us here do) and just killfile him! |
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CWatters
Guest
|
| Posted: Sat May 12, 2007 1:29 pm Post subject: Re: Can Epson really do this? |
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|
"Tony" <tonythebengaltiger@gmail.com> wrote in message
news:part1of1.1.DR8McyA%23rcUAhw@ue.ph...
| Quote: | I couldn't agree more.
Good luck.
sherwindu <sherwindu@comcast.net> wrote:
Hi Tony,
Thanks for the information.
As far as Epson, a simple warning message would suffice.
|
My HP gave me a warning - the waste ink ran down the side of the filing
cabinet!
I just wish printer makers would make it easy to change the waste ink
bucket. |
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CWatters
Guest
|
| Posted: Sat May 12, 2007 1:29 pm Post subject: Re: Can Epson really do this? |
|
|
"measekite" <inkystinky@oem.com> wrote in message
news:08O0i.2062$UU.2006@newssvr19.news.prodigy.net...
| Quote: | Yes I know that you prefer to waste a lot of time (of course kids
usually do that) and take a risk on ruining your printer as well as not
being able to properly judge good photographic results and I also know
that you do not value your work so you do not care about longevity.
However, discerning people do.
|
Discerning people use the money they save with third party ink to buy a
SECOND printer. They run one printer on OEM ink and the other on bargin
basement ink. One printer is used for draft, unimportant documents and the
other for presentation work. You get quality AND you save a bundle. |
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Ivor Jones
Guest
|
| Posted: Sat May 12, 2007 1:29 pm Post subject: Re: Can Epson really do this? |
|
|
"CWatters" <colin.watters@turnersNOSPAMoak.plus.com> wrote
in message
news:464587c3$0$8758$ed2619ec@ptn-nntp-reader02.plus.net
| Quote: | "measekite" <inkystinky@oem.com> wrote in message
news:08O0i.2062$UU.2006@newssvr19.news.prodigy.net...
Yes I know that you prefer to waste a lot of time (of
course kids usually do that) and take a risk on ruining
your printer as well as not being able to properly
judge good photographic results and I also know that
you do not value your work so you do not care about
longevity. However, discerning people do.
Discerning people use the money they save with third
party ink to buy a SECOND printer. They run one printer
on OEM ink and the other on bargin basement ink. One
printer is used for draft, unimportant documents and the
other for presentation work. You get quality AND you save
a bundle.
|
Or you could just use a cheap mono laser for unimportant and/or text
documents and just use a colour inkjet when high quality photo prints are
required.
Ivor |
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sherwindu
Guest
|
| Posted: Sun May 13, 2007 11:33 am Post subject: Re: Can Epson really do this? |
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|
As a follow up, I picked up my printer from the shop today. I was immediately
suspicious when they showed me a test print that looked terrible, but I just
wanted
my printer back. They did reset the 'magic' counter and cleaned the pads.
However, I was back to almost where I started with the color printing. The Cyan
color was still only giving partial results on the nozzle check. I again ran my
cleaning
cartridge, but it didn't help much. I also ran some test cyan printings and
learned that
these should be done in high photo mode to be sure all the tiny ink jets for
that color
are being used. Again, no help. I then ran the cleaner cartridge using the
same cyan
test pattern in the full color mode. After switching back to the cyan ink
cartridge and
a few purge printings to clear the cleaner, I thought that would do it. Nope.
I now have a 5 and 1/2 color cartridge printer. I may have to be satisfied with
that.
The shop says they cleaned everything, but maybe they missed something. The
other
colors look good, but they did so befor the repair.
Running out of ideas,
Sherwin D.
sherwindu wrote:
| Quote: |
measekite wrote:
If you printed that much to require a pad replacement you might as well get
a new printer. They are not much more than a set of ink.
Epson no longer makes this model. The closest replacement cannot handle
transparancies. I would not trust buying
a used one. The pad replacement came more from cleaning cycles than actual
printing. |
|
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