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Mark Lape · Guest

Best Buy is running a sale at $49.99 on the D-Link DCM 202 cable modem
during the week of September 17-23, 2006.

Comcast, my broadband provider, supports this DOCSIS 2.0 modem even though
they are still only providing DOCSIS 1.1 service in the Pittsburgh/Western
Pennsylvania area.

My current broadband modem is a RCA DCM226 that was purchased from the cable
company when it was known as AT&T Broadband, and although it still works OK,
I just feel it is time to upgrade.

On the D-Link site relating to the DCM 202 it refers and offers a firmware
upgrade to users of this modem who subscribe to Comcast as their broadband
carrier.

When I call D-Link they say they are prohibited from discussing the matter
with me because I have not purchased the DCM 202. Calls to Comcast support
can only tell me that Comcast supports the modem and they are unaware of the
necessity to download additional firmware to make this modem work on their
system.

My Question is: Is anyone familiar with this situation? Is there an owner of
a D-Link DCM 202 who already subscribes to Comcast, who has had to download
and install this additional firmware? What does this firmware do, and why a
firmware upgrade for only Comcast users?

Please help. Thank you.

Mark