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Message |
Bill
Guest
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 Posted: Sun Nov 30, 2003 3:03 am Post subject: Computer goes to Sleep by itself or reboots after 5 mins. |
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I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill |
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Edward J. Neth
Guest
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| Posted: Sun Nov 30, 2003 3:05 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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Does the problem occur in Safe Mode? If it does not, you have a software
conflict somewhere. If it does, you've got a hardware problem - if the
machine passes POST (which it sounds like it does), and the problem is
intermittent, then the first component to try replacing is the power supply.
"Bill" <bill@welovenh.com> wrote in message
news:3FC90995.3010209@welovenh.com...
| Quote: | I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not
work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill
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Craig
Guest
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| Posted: Sun Nov 30, 2003 3:54 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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"Edward J. Neth" <ejn63@netscape.com> wrote in message
news:lS7yb.35824$cf1.27162@newssvr31.news.prodigy.com...
| Quote: | Does the problem occur in Safe Mode? If it does not, you have a software
conflict somewhere. If it does, you've got a hardware problem - if the
machine passes POST (which it sounds like it does), and the problem is
intermittent, then the first component to try replacing is the power
supply.
|
If the power supply is indeed bad, it should be checked using
a volt/ohm meter to make sure that the power supply is not supplying the
correct voltage to the computer.
Craig
| Quote: |
"Bill" <bill@welovenh.com> wrote in message
news:3FC90995.3010209@welovenh.com...
I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not
work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill
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Craig
Guest
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| Posted: Sun Nov 30, 2003 3:59 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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"Bill" <bill@welovenh.com> wrote in message
news:3FC90995.3010209@welovenh.com...
| Quote: | I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not
work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill
|
Have your "battery backup" checked that it is working properly.
I have seen computers do strange things when the battery in a UPS
is going bad. Try temporally plugging in your computer directly in the the
wall
socket and see if the computer problems still happen, if the computer
problems stop then have your UPS checked out.
Craig |
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Edward J. Neth
Guest
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| Posted: Sun Nov 30, 2003 4:26 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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A power supply tester which will simulate a load is a better idea - a VOM
won't tell you much unless you drop the leads across some type of load.
"Craig" <nospam@nospam.biz> wrote in message
news:xA8yb.10539$dO2.6372@lakeread03...
| Quote: |
If the power supply is indeed bad, it should be checked using
a volt/ohm meter to make sure that the power supply is not supplying the
correct voltage to the computer. |
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Craig
Guest
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| Posted: Sun Nov 30, 2003 5:40 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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"Edward J. Neth" <ejn63@netscape.com> wrote in message
news:f29yb.32419$LN.4690@newssvr32.news.prodigy.com...
| Quote: | A power supply tester which will simulate a load is a better idea - a VOM
won't tell you much unless you drop the leads across some type of load.
Yes I'm aware of that I own one, most people do not own one, |
so I mentioned a v.o.m. instead........more common.
My point was to have power supply checked to verify
the power supply is working properly.
Your suggestion was to replace without checking first.
Craig
| Quote: |
"Craig" <nospam@nospam.biz> wrote in message
news:xA8yb.10539$dO2.6372@lakeread03...
If the power supply is indeed bad, it should be checked using
a volt/ohm meter to make sure that the power supply is not supplying the
correct voltage to the computer.
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Bill
Guest
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| Posted: Sun Nov 30, 2003 8:28 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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Thanks Mr. Neth,
I agree...unfortunately the Tech did not take my hint about sending a
new power supply prior to reformating the hard drive.
I will wait until Monday to try and get the first string of techs.
Bill
Edward J. Neth wrote:
| Quote: | Does the problem occur in Safe Mode? If it does not, you have a software
conflict somewhere. If it does, you've got a hardware problem - if the
machine passes POST (which it sounds like it does), and the problem is
intermittent, then the first component to try replacing is the power supply.
"Bill" <bill@welovenh.com> wrote in message
news:3FC90995.3010209@welovenh.com...
I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not
work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill
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| Back to top |
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Bill
Guest
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| Posted: Sun Nov 30, 2003 8:29 am Post subject: Re: Computer goes to Sleep by itself or reboots after 5 mins |
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Craig,
Great idea....I will shut down and try that now.
Bill
Craig wrote:
| Quote: | "Bill" <bill@welovenh.com> wrote in message
news:3FC90995.3010209@welovenh.com...
I have a 18 month old 700XL that just started having problems this
morning. There have been no software additions in the last 2 weeks.
Norton Virus is using the most current DAT and the machine has a battery
back-up.
After sitting overnight off I started the machine. I went to check email
and (within 5 minutes) the computer screen went to black, machine locked
up, and the on button turned from Green to Orange. The only way to get
out of this lock was to disconect the power supply cable from the rear
of the computer.
This happened again, same circumstances, in the next boot.
Then on the third boot the machine went 5 minutes and completely shut
down rebooting.
A call to Gateway lead to some "experiments" by the tech. In the middle
of one of these experiments a reboot crash occurred.
We fooled around with the machine for about `1/2 hour. Did a CMOS
examination, checked for hibernation settings (not on), other stuff, and
then he had me do a chkdisk and said call back if this does not
work.......
It has crashed since. It always restarts so the way I know it crashed is
that I start up a different software program and when it is not there I
know the machine rebooted.
I know this issue has been discussed before but a google search turned
up nothing of substance.
Anyone know what this is ?????
The tech was talking about the usual "reformatting the hard drive"
scenario. I don't want to lose all the software setup time if I don't
have to.
Thanks in advance...
Bill
Have your "battery backup" checked that it is working properly.
I have seen computers do strange things when the battery in a UPS
is going bad. Try temporally plugging in your computer directly in the the
wall
socket and see if the computer problems still happen, if the computer
problems stop then have your UPS checked out.
Craig
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