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Phil Stripling
Guest
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 Posted: Sun Mar 19, 2006 10:52 pm Post subject: B&H refund failure |
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I ordered an item on December 17 with UPS 2-day air delivery, and the
package was not delivered on-time. I asked the UPS guy who to ask for
a refund of the extra charge, and he said B&H. I called on the 23d and
was promised a refund of the difference between the shipping I received
and the shipping I got. Still no refund as of today, although the UPS
site says they have refunded the difference to their customer - B&H.
Today I called and spoke to Uri, who expressed surprise at no refund
having been issued and said it will come in 3 to 5 business days.
So a heads up to all who order from B&H - if you are promised a
refund, check to make sure they don't forget after they've promised it.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily. |
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Hoover
Guest
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| Posted: Sun Mar 19, 2006 10:52 pm Post subject: Re: B&H refund failure |
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Epson is also full of *** - i purchased a Nikon D50 from Ritz Camera - they
promised a FULL refund on the Epson printer - Epson reneged, and didn't even
answer my rebate application - so i returned the friggin' printer
"Phil Stripling" <philip@alumni.rutgers.edu> wrote in message
news:190320061327167823%philip@alumni.rutgers.edu...
| Quote: | I ordered an item on December 17 with UPS 2-day air delivery, and the
package was not delivered on-time. I asked the UPS guy who to ask for
a refund of the extra charge, and he said B&H. I called on the 23d and
was promised a refund of the difference between the shipping I received
and the shipping I got. Still no refund as of today, although the UPS
site says they have refunded the difference to their customer - B&H.
Today I called and spoke to Uri, who expressed surprise at no refund
having been issued and said it will come in 3 to 5 business days.
So a heads up to all who order from B&H - if you are promised a
refund, check to make sure they don't forget after they've promised it.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily. |
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MarkČ
Guest
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| Posted: Mon Mar 20, 2006 12:39 am Post subject: Re: B&H refund failure |
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Phil Stripling wrote:
| Quote: | I ordered an item on December 17 with UPS 2-day air delivery, and the
package was not delivered on-time. I asked the UPS guy who to ask for
a refund of the extra charge, and he said B&H. I called on the 23d and
was promised a refund of the difference between the shipping I
received and the shipping I got. Still no refund as of today,
although the UPS site says they have refunded the difference to their
customer - B&H.
Today I called and spoke to Uri, who expressed surprise at no refund
having been issued and said it will come in 3 to 5 business days.
So a heads up to all who order from B&H - if you are promised a
refund, check to make sure they don't forget after they've promised
it.
|
December 17th...the day you ordered...was a Saturday.
B&H is closed for the Sabbath on Saturdays.
UPS "days" don't start counting until Monday...so it should have shipped on
Monday the 19th.
This means your 2nd Day air package would be due to you sometime on
Wednesday the 21st of December.
When did you receive it? |
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Doug
Guest
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| Posted: Mon Mar 20, 2006 12:39 am Post subject: Re: B&H refund failure |
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What has your post got to do with the original post?? Get a grip.
Doug
"Hoover" <Hoov_hoover@yahoo.com> wrote in message
news:X7kTf.270786$oG.269833@dukeread02...
| Quote: | Epson is also full of *** - i purchased a Nikon D50 from Ritz Camera -
they promised a FULL refund on the Epson printer - Epson reneged, and
didn't even answer my rebate application - so i returned the friggin'
printer
"Phil Stripling" <philip@alumni.rutgers.edu> wrote in message
news:190320061327167823%philip@alumni.rutgers.edu...
I ordered an item on December 17 with UPS 2-day air delivery, and the
package was not delivered on-time. I asked the UPS guy who to ask for
a refund of the extra charge, and he said B&H. I called on the 23d and
was promised a refund of the difference between the shipping I received
and the shipping I got. Still no refund as of today, although the UPS
site says they have refunded the difference to their customer - B&H.
Today I called and spoke to Uri, who expressed surprise at no refund
having been issued and said it will come in 3 to 5 business days.
So a heads up to all who order from B&H - if you are promised a
refund, check to make sure they don't forget after they've promised it.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily.
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Jack
Guest
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| Posted: Mon Mar 20, 2006 12:39 am Post subject: Re: B&H refund failure |
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Your mistake was buying from Ritz Camera. Their price for the Nikon D50 is
much higher than B@H. If you bought it with the 28-80mm lens, you really
got ripped off. You paid $600. This lens has no wide angle capability.
When you consider the 1.5X factor you have a 42 - 120mm lens. My son in
law just bought the D50 from Wolf Camera which is the same company as Ritz
and got ripped off. I didn't have the heart to tell him. I just bought
the D50 with the 18-55mm lens at B&H which lists for over $100 more than
the 28-80. for $20 more than Ritz charges.
| Quote: | Epson is also full of *** - i purchased a Nikon D50 from Ritz Camera
- they promised a FULL refund on the Epson printer - Epson reneged,
and didn't even answer my rebate application - so i returned the
friggin' printer
"Phil Stripling" <philip@alumni.rutgers.edu> wrote in message
news:190320061327167823%philip@alumni.rutgers.edu...
I ordered an item on December 17 with UPS 2-day air delivery, and the
package was not delivered on-time. I asked the UPS guy who to ask for
a refund of the extra charge, and he said B&H. I called on the 23d
and was promised a refund of the difference between the shipping I
received and the shipping I got. Still no refund as of today,
although the UPS site says they have refunded the difference to their
customer - B&H.
Today I called and spoke to Uri, who expressed surprise at no refund
having been issued and said it will come in 3 to 5 business days.
So a heads up to all who order from B&H - if you are promised a
refund, check to make sure they don't forget after they've promised
it.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily.
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Phil Stripling
Guest
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| Posted: Mon Mar 20, 2006 3:39 am Post subject: Re: B&H refund failure |
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In article <xGmTf.8330$ld2.1621@fed1read11>, MarkČ < here)@cox..net>
wrote:
Yep, sorry, the 18th. It arrived late, I was told I would get a refund
because of the late delivery, and I still haven't got it.
If B&H says they'll give a refund, follow up on it to see that they do.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily. |
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MarkČ
Guest
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| Posted: Mon Mar 20, 2006 3:40 am Post subject: Re: B&H refund failure |
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Phil Stripling wrote:
| Quote: | In article <xGmTf.8330$ld2.1621@fed1read11>, MarkČ < here)@cox..net
wrote:
December 17th
Yep, sorry, the 18th. It arrived late,
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When (exactly) did it arrive? |
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Phil Stripling
Guest
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| Posted: Mon Mar 20, 2006 4:39 am Post subject: Re: B&H refund failure |
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In article <wUpTf.8434$ld2.1468@fed1read11>, MarkČ < here)@cox..net>
wrote:
| Quote: | The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late.
|
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a refund
again.
Hon - it was delivered late. Thank you.
--
Phil Stripling | email to the replyto address is presumed
The Civilized Explorer | spam and read later. email from this URL
http://www.cieux.com/ | http://www.civex.com/ is read daily. |
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MarkČ
Guest
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| Posted: Mon Mar 20, 2006 4:39 am Post subject: Re: B&H refund failure |
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MarkČ wrote:
| Quote: | Phil Stripling wrote:
In article <xGmTf.8330$ld2.1621@fed1read11>, MarkČ < here)@cox..net
wrote:
December 17th
Yep, sorry, the 18th. It arrived late,
When (exactly) did it arrive?
|
The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late. |
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MarkČ
Guest
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| Posted: Mon Mar 20, 2006 5:37 am Post subject: Re: B&H refund failure |
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Phil Stripling wrote:
| Quote: | In article <wUpTf.8434$ld2.1468@fed1read11>, MarkČ < here)@cox..net
wrote:
The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a refund
again.
Hon - it was delivered late. Thank you.
|
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late) turned out
to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe you
nothing.
That you won't confirm when it was delivered tells me that you got it by
Wednesday, and you now realize you are trying to hold them to a promise they
made when they assumed you were right. From all indications here, you were
wrong. Likely someone at B&H or UPS figured this out, and they realize that
they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H back and
apologizing for trying to get them to give you a refund they don't owe you. |
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MarkČ
Guest
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| Posted: Mon Mar 20, 2006 7:34 am Post subject: Re: B&H refund failure |
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JTS Brown wrote:
| Quote: | "MarkČ" <mjmorgan(lowest even number here)@cox..net> wrote in message
news:7HqTf.8522$ld2.7458@fed1read11...
Phil Stripling wrote:
In article <wUpTf.8434$ld2.1468@fed1read11>, MarkČ < here)@cox..net
wrote:
The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a refund
again.
Hon - it was delivered late. Thank you.
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late)
turned out to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe
you nothing.
That you won't confirm when it was delivered tells me that you got
it by Wednesday, and you now realize you are trying to hold them to
a promise they made when they assumed you were right. From all
indications here, you were wrong. Likely someone at B&H or UPS
figured this out, and they realize that they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H
back and apologizing for trying to get them to give you a refund
they don't owe you.
|
Why?
--For asking him the basic question of when he got it, yet getting only
answer-avoidance?? |
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U-Know-Who
Guest
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| Posted: Mon Mar 20, 2006 3:40 pm Post subject: Re: B&H refund failure |
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"MarkČ" <mjmorgan(lowest even number here)@cox..net> wrote in message
news:7HqTf.8522$ld2.7458@fed1read11...
| Quote: | Phil Stripling wrote:
In article <wUpTf.8434$ld2.1468@fed1read11>, MarkČ < here)@cox..net
wrote:
The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a refund
again.
Hon - it was delivered late. Thank you.
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late) turned out
to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe you
nothing.
That you won't confirm when it was delivered tells me that you got it by
Wednesday, and you now realize you are trying to hold them to a promise
they made when they assumed you were right. From all indications here,
you were wrong. Likely someone at B&H or UPS figured this out, and they
realize that they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H back
and apologizing for trying to get them to give you a refund they don't owe
you.
|
Certainly appears you are correct. |
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Paul J Gans
Guest
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| Posted: Tue Mar 21, 2006 4:30 am Post subject: Re: B&H refund failure |
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"Mark?" <mjmorgan(lowest even number here)@cox..net> wrote:
| Quote: | JTS Brown wrote:
"Mark?" <mjmorgan(lowest even number here)@cox..net> wrote in message
news:7HqTf.8522$ld2.7458@fed1read11...
Phil Stripling wrote:
In article <wUpTf.8434$ld2.1468@fed1read11>, Mark? < here)@cox..net
wrote:
The reason I ask is because unless it arrived Thursday the 22nd or
after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a refund
again.
Hon - it was delivered late. Thank you.
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late)
turned out to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe
you nothing.
That you won't confirm when it was delivered tells me that you got
it by Wednesday, and you now realize you are trying to hold them to
a promise they made when they assumed you were right. From all
indications here, you were wrong. Likely someone at B&H or UPS
figured this out, and they realize that they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H
back and apologizing for trying to get them to give you a refund
they don't owe you.
What a bunch of assholes you all are.
Why?
--For asking him the basic question of when he got it, yet getting only
answer-avoidance??
|
Why not just back off. It is a trivial matter between him
and B&H. B&H can check the delivery date if they wish.
I have every faith that they will do what they need to do.
And so should you.
---- Paul J. Gans |
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MarkČ
Guest
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| Posted: Tue Mar 21, 2006 5:40 am Post subject: Re: B&H refund failure |
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Paul J Gans wrote:
| Quote: | "Mark?" <mjmorgan(lowest even number here)@cox..net> wrote:
JTS Brown wrote:
"Mark?" <mjmorgan(lowest even number here)@cox..net> wrote in
message news:7HqTf.8522$ld2.7458@fed1read11...
Phil Stripling wrote:
In article <wUpTf.8434$ld2.1468@fed1read11>, Mark?
here)@cox..net> wrote:
The reason I ask is because unless it arrived Thursday the 22nd
or after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a
refund again.
Hon - it was delivered late. Thank you.
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late)
turned out to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe
you nothing.
That you won't confirm when it was delivered tells me that you got
it by Wednesday, and you now realize you are trying to hold them to
a promise they made when they assumed you were right. From all
indications here, you were wrong. Likely someone at B&H or UPS
figured this out, and they realize that they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H
back and apologizing for trying to get them to give you a refund
they don't owe you.
What a bunch of assholes you all are.
Why?
--For asking him the basic question of when he got it, yet getting
only answer-avoidance??
Why not just back off. It is a trivial matter between him
and B&H.
|
No it isn't.
He made it a public issue when he started badmouthing one of the few good
companies we have available to us...apparently without base. You will note
that I started ONLY with factual questions and information. -Not
accusation. When it became apparent that he was hiding, I smelled a rat,
and said so. -He still hasn't answered the most pertinent question...
Back off of what?
Seeking the true story?
Sorry, no. |
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lurkswithin
GURU
Joined: 28 Mar 2006
Posts: 124
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| Posted: Tue Mar 28, 2006 5:18 am Post subject: Re: B&H refund failure |
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| MarkČ wrote: | Paul J Gans wrote:
| Quote: | "Mark?" <mjmorgan(lowest even number here)@cox..net> wrote:
JTS Brown wrote:
"Mark?" <mjmorgan(lowest even number here)@cox..net> wrote in
message news:7HqTf.8522$ld2.7458@fed1read11...
Phil Stripling wrote:
In article <wUpTf.8434$ld2.1468@fed1read11>, Mark?
here)@cox..net> wrote:
The reason I ask is because unless it arrived Thursday the 22nd
or after...it wasn't late.
It _was_ late; UPS refunded to _their_ customer (B&H) because UPS
delivered it late, B&H acknowledged the delivery was late, and B&H
said they would refund me. They didn't. I've been promised a
refund again.
Hon - it was delivered late. Thank you.
Is there some reason why you won't answer a simple question????
Again...When was it delivered?
They will promise you a refund if what you say (that it's late)
turned out to be true.
If it was delivered on Wednesday, then it wasn't late, and they owe
you nothing.
That you won't confirm when it was delivered tells me that you got
it by Wednesday, and you now realize you are trying to hold them to
a promise they made when they assumed you were right. From all
indications here, you were wrong. Likely someone at B&H or UPS
figured this out, and they realize that they owe you nothing.
Really, Phil, if you got it by Wednesday, you should be calling B&H
back and apologizing for trying to get them to give you a refund
they don't owe you.
What a bunch of assholes you all are.
Why?
--For asking him the basic question of when he got it, yet getting
only answer-avoidance??
Why not just back off. It is a trivial matter between him
and B&H.
|
No it isn't.
He made it a public issue when he started badmouthing one of the few good
companies we have available to us...apparently without base. You will note
that I started ONLY with factual questions and information. -Not
accusation. When it became apparent that he was hiding, I smelled a rat,
and said so. -He still hasn't answered the most pertinent question...
Back off of what?
Seeking the true story?
Sorry, no. |
Wow, what seems to be your problem? The man said it was late, so why can't you accept that? Because he made a mistake about when he bought something doesn't mean that he made a mistake about it being late....and his referral to UPS "Already refunded it to B&H" kind of makes you out to be the bad guy here. UPS, I am sure doesn't refund money for no reason.
With all due respect, the exact date that the package came is really a mute issue if UPS agrees to it being late and already refunded the money back to B&H. It seems to me that you are deliberately confusing the issue.
Ups makes delivery mistakes all the time and has support rules set up to deal with it...The issue is that B&H has been reinbursed the funds and are not passing the funds back to the customer who paid for it in the first place. |
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