Spectre
Member
Joined: 22 Sep 2005
Posts: 2
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 Posted: Thu Sep 22, 2005 2:31 pm Post subject: Dell's erratic customer service |
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Two weeks ago, I ordered an FM transmitter from Dell to use with my mp3 player. I placed the order on Sept 11, and received the item on Sept 13. I was very happy to say the least, especially considering that this was the first time I have ordered from Dell.
That feeling was very short-lived. On Sept 19, I ordered a Canon camera and some accessories. I chose certain accessories by their status (in-stock and will ship in 24 hours). I have just found out that, although the items are all in stock, they will not be shipping for 28 DAYS! What's going on here? I emailed and chatted with tech support, but all they could do was give me a free upgrade to next-day shipping. Why does it take so long to put a couple parts in abox and ship them out? They were able to do it a week before. Why not now? Trying to actually contact a real person who actually speaks English is difficult. Even when I do, they are just reading information that they have on the screen in front of them... they don't appear to have any actual "contact" with the company itself. Their website order status has been unavailable for the past 2 days. Nice system they have.... yeah, right. :cry:
My question is.... how accurate is this "estimated ship date"? If it's going to be longer, I'll cancel my order and get it from Best Buy, who has always shipped items that are in stock right away. I will also be advising my customers (I own a computer business) to stay away from Dell for ANY products. This is completely unacceptable! :x
Who else has had similiar experience with Dell?
Thanks |
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